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Are Severe Staffing Shortages the “Long COVID” for the Healthcare System?

By Barbra G. Rabson

(October 2021) 

COVID-19 has disrupted our healthcare system in unimaginable and incalculable ways. While we hope that we may soon emerge from the intense burden created by the crisis, the long-lasting impacts of the pandemic are just beginning to come into focus. One of these long-lasting impacts – an

The Value of Primary Care: How Come They See It and We Don’t?

By Barbra G. Rabson

(July 2021) 

In May, the National Academy of Science, Engineering and Medicine (NASEM) issued an important new report called Implementing High-Quality Primary Care: Rebuilding the Foundation of Health Care. It received very little attention.

This was extremely worrisome for us at MHQP because, as an organization that has been measuring

Primary Care’s Value Proposition and the Damage Done by the Pandemic

By Barbra G. Rabson

 (April 2021) 

MHQP has been measuring and publicly reporting about quality and patient experiences in primary care for nearly two decades. Never before have I known a moment such as this when I worry for the future of primary care in our state.

MHQP first began to investigate the health

From Pandemic Fix to Permanent Fixture: How to Ensure Telehealth Lives Up to Its Full Potential

By Barbra G. Rabson

(November 2020)

Telehealth utilization quickly soared in Massachusetts in the early days of the pandemic, not just because it filled an obvious need as a way for providers and patients to connect when face-to-face interactions were not possible, but also because Governor Baker issued an order requiring insurers to

Meeting the Moment in Telehealth

By Barbra G. Rabson

(August 2020)

When asked what they have learned about themselves as a clinician using telehealth in a recent MHQP survey, one physician responded, “We are an incredibly versatile lot. Our commitment to lifelong learning and constant change in our profession has trained us well for meeting this moment successfully.

“Meeting

Listen Up, America. Now is the Time to Address Racism in our Healthcare System

by Brittney Gedeon, Rising Junior and Presidential Scholar at Boston College and MHQP Summer Intern

(June 8, 2020)

The senseless death of George Floyd at the hands of four police officers in Minneapolis has shocked and outraged millions of people throughout the country. As a nation, we should condemn the racial injustices we see in policing and

Now Is the Time to Get Telehealth Right

By Barbra G. Rabson

(April 2020) 

Amid all the horror and hardship of the COVID-19 pandemic, maybe something good will emerge on the other side of it for the healthcare system. Now is our chance to finally get telehealth right.

Before the pandemic struck, MHQP was working with a distinguished panel of experts to

The Future of Primary Care in Massachusetts

By Barbra G. Rabson

(October 2019) 

Lately, I’ve been thinking a lot about the future of primary care in Massachusetts. I was inspired in part by work we’ve been doing at MHQP to explore barriers to affordability through the patient’s eyes, and lack of access to primary care was one of those

The Link Between Patient Experience and Affordability: The Potential Power of Patients

By Barbra G. Rabson

(May 2019)

I’ve spent the last two decades of my career dedicated to measuring and improving patient experience and patient engagement and have always believed that listening to patients about their experiences can be our best path to improving our healthcare system. Recently, I’ve had the opportunity to see