Barbra Rabson is the President and CEO of the Massachusetts Health Quality Partners (MHQP). Under Barbra’s leadership since 1998, MHQP has become one of the most trusted names in performance measurement and public reporting of health care information in Massachusetts and in the nation. She has led MHQP to issue three first in the nation statewide public releases of hospital and physician performance information, including the first in the nation collaboration with Consumer Reports to jointly release performance results on MA primary care physicians on a statewide patient experience survey.
Barbra is a member of the MA Executive Office of Health and Human Services Quality Measure Alignment Task Force and Quality Subcommittee. She is also a founding member and past Board Chair of the Network for Regional Healthcare Improvement (NRHI), a national network of regional health improvement collaboratives.
Barbra received her Masters in Public Health from Yale University and her undergraduate degree from Brandeis University. She enjoys sculling on the Charles River and playing her cello in her free time.
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Barbra Rabson is the President and CEO of the Massachusetts Health Quality Partners (MHQP). Under Barbra’s leadership since 1998, MHQP has become one of the most trusted names in performance measurement and public reporting of health care information in Massachusetts and in the nation. She has led MHQP to issue three first in the nation statewide public releases of hospital and physician performance information, including the first in the nation collaboration with Consumer Reports to jointly release performance results on MA primary care physicians on a statewide patient experience survey.</p>
<p>Barbra is a member of the MA Executive Office of Health and Human Services Quality Measure Alignment Task Force and Quality Subcommittee. She is also a founding member and past Board Chair of the Network for Regional Healthcare Improvement (NRHI), a national network of regional health improvement collaboratives.</p>
<p>Barbra received her Masters in Public Health from Yale University and her undergraduate degree from Brandeis University. She enjoys sculling on the Charles River and playing her cello in her free time.
Jim Courtemanche, SMVice President of Programs and Analytics
Jim Courtemanche joined the MHQP in 2015. As Vice President of Programs and Analytics, Mr. Courtemanche works closely with MHQP staff, external workgroup members and the MHQP Board to define and design projects and ensure methodological and operational integrity through all phases of the project. He is also responsible for the development of analytic platforms and applications to support MHQP’s mission, strategic goals, and project objectives.
Jim has over 30 years of experience in healthcare analytics in both provider and insurance settings. Most recently, Jim held analytic leadership positions at the Lowell General Physician Hospital Organization and Steward Health Care Network, directing teams that analyzed and reported cost and utilization performance metrics. During Jim’s sixteen years at Tufts Health Plan, he supported Senior Product enrollment and payment, Medicare risk adjustment programs, Medicare Part D implementation and analytics and provider risk contract financial reconciliation.
Outside of MHQP, Jim regularly performs with the Boston Symphony Orchestra and Boston Pops as a member of the Tanglewood Festival Chorus. Jim received an A.B in Biology from Harvard College and an S.M in Health Policy and Management from the Harvard T.H. Chan School of Public Health.
Janet Flaherty, MBAVice President of Finance and Accounting
Janet Flaherty joined MHQP in 2007. As the Vice President of Finance and Accounting, Janet is responsible for the MHQP budget development and accounting operations, and supports business development activity.
Janet has over 25 years of experience in accounting and finance. Prior to joining MHQP, Janet spent 10 years as a Financial Analyst for Millipore Corporation responsible for financial analysis for a worldwide sales division. Prior to Millipore Corporation, Janet worked at Ernst & Young in public accounting, performing audits for industries such as manufacturing, real estate, and healthcare, and becoming certified as a C.P.A.
Janet received a Master’s in Business Administration from Babson F.W. Olin Graduate School of Business, and a Bachelor’s degree in Accounting from Boston College. In her free time she enjoys spending time walking with her family.
Julia Banas, MPHProject Specialist
Julia Banas joined MHQP in July of 2021. As Project Specialist, she is responsible for supporting timelines and materials for various projects, including the public program survey measurement and reporting and initiatives to promote health equity.
Prior to joining MHQP, Julia interned at the Right Care Alliance (RCA), a grassroots coalition working to put patients’ voices at the center of healthcare. She continues to volunteer at the RCA. She has also worked in research involving health disparities at Yale University’s Institution for Social and Policy Studies and Boston University’s Slone Epidemiology Center.
Julia received an MPH in Chronic Disease Epidemiology from Yale University and a BA in Political Science from Boston University. In her free time, she enjoys reading and baking.
Andrew D'AmourDirector of Business Development
Andrew joined MHQP in 2018. His early career was in banking, first in retail and then managing treasury operations for a mid-sized bond portfolio. After leaving the banking industry, Andrew worked as a Senior Program Manager at Partners Healthcare International, both developing and managing capacity building projects in the Middle East, South Asia, and Southern Europe. Andrew also serves in his town government as Vice Chairman of the Planning Board.
Outside of work Andrew enjoys spending time with his wife and children, primarily shuttling between their myriad sporting events. He also writes music and plays with a small collective of musicians. Andrew received a BA in History at Connecticut College.
Jason LeistikowSenior IT Analyst/Developer
Jason Leistikow joined MHQP in 2007. As the Senior IT Analyst/Developer, he is responsible for developing and managing the information systems used to support MHQP’s operations. In addition to serving as MHQP’s principal database administrator, he is a key contributor to our report generation and data analytics. Jason also manages MHQP’s Massachusetts Provider Database and oversees several MHQP-affiliated websites such as mhqp.org and healthcarecompassma.org.
Jason brings over 20 years of experience in data analytics and design. Prior to joining MHQP, Jason was an Applications Developer for the State Street Corporation in Boston. At this organization, he was responsible for creating and maintaining systems used to improve operating efficiencies within the organization. Previously, Jason was a Programmer/Analyst for the Picker Institute, a Boston-based nonprofit organization that reported on the quality of patient-centered care in Massachusetts.
Jason received a Bachelor of Business Administration with a focus on Management Information Systems from the University of Wisconsin-Milwaukee. In his free time he enjoys photography, spending time with his wife and two kids, and as a native of the “dairy state” of Wisconsin, he is an avid cheese enthusiast.
Natalya Martins, MPHDirector of Strategic Initiatives
Natalya Martins joined MHQP in 2016. As the Director of Strategic Initiatives, Natalya works with the President & CEO and other members of the senior team to oversee the operationalization of new strategic initiatives and management of projects that deepen and broaden MHQP’s impact. She also leads initiatives that promote health equity and anti-racism, oversees the ongoing development of MHQP’s clinical guidelines, and works closely with MHQP’s Consumer Health Council.
Natalya is dedicated to promoting and researching evidence-based improvements in the quality of healthcare through an equity lens. Prior to joining MHQP, Natalya conducted research for the Department of Exercise Science at Skidmore College. She has also partnered with Shape Up Somerville, an organization that strives to build healthy and equitable communities, to implement a community-based project aimed at collecting baseline health status data. Natalya also sits on the Steering Committee of the Right Care Alliance, a grassroots coalition that works to center the patient’s voice in healthcare.
Natalya received an MPH from Simmons University and a B.Sc. in Health & Exercise Science from Skidmore College. In her free time, she enjoys running and drawing.
Morgan Mazanec, MPHProject Manager
Morgan Mazanec, MPH joined MHQP in June 2021. As a Project Manager, she is responsible for overseeing various MHQP projects. She coordinates the day-to-day activities of the statewide commercial Patient Experience Survey program.
Prior to joining MHQP, Morgan served as a Program Assistant in the Neurology Research Center at Dartmouth-Hitchcock Medical Center. Her primary research focus was epilepsy, with an emphasis on cognition and self-management to improve quality of life for epilepsy patients nationwide. She is passionate about community-engaged research and worked with researchers in many specialties at Dartmouth-Hitchcock and Dartmouth College to connect with community members and relevant stakeholders.
Morgan received her MPH from Dartmouth College and her BA in Psychology from Saint Michael’s College. In her free time, she enjoys hiking and skiing in the White Mountains of New Hampshire.
Nathalie McIntosh, PhDSenior Director of Programs and Research
Nathalie McIntosh joined MHQP in October of 2017. As Senior Director of Programs and Research, Dr. McIntosh is responsible for planning, coordinating and overseeing the day-to-day activities of the public program survey measurement and reporting.
Prior to joining MHQP, Nathalie was a Senior Project Manager at the Center for Healthcare Organization and Implementation Research (CHOIR) at VA Boston Healthcare System, where she managed research projects focused on understanding and improving healthcare delivery, and patient outcomes and experiences.
Nathalie received a Ph.D. in Public Health (Health Policy and Management) from Boston University, and an M.Sc. in Genetic Counseling, an M.Sc. in Molecular Biology, and a B.Sc. in Biology (Human Genetics) from McGill University. In her free time she enjoys hiking in the White Mountains.
Raji Rajan, MBA, MSAssociate Director of Reporting and Analytics
Raji Rajan joined MHQP in March 2015. As Associate Director of Reporting and Analytics, Raji is responsible for developing Reporting and Analytics of Commercial Patient Experience Survey. She has implemented Natural Language Processing using Amazon Comprehend to classify Patient Narratives for Patient Experience Survey. Raji has worked on complex analysis of Total Cost of Care project using MA-APCD Claims data and been instrumental in developing analytics for MHQP Research projects. She has over 18 years of experience in Finance/Banking industry developing Reporting and Application Integrations for various business’s needs. Prior to MHQP, She worked as a Business Intelligence Developer at Boston Private Bank since April 2010. She played a lead role in managing the Data Warehouses, Reporting needs for both Banking and Investments businesses. Her expertise in Data allowed the Bank to deliver complex reports to Deposit Sales/Management, Commercial Lending and FIU. She designed IT architecture data flows and provide data to integrate multiple external vendor applications and improve work flow efficiencies.
Prior to working for the Bank, Ms. Rajan worked for Fidelity Investments until April 2007 as Senior Software Engineer. In this role, she developed/supported Voice Response Applications and generated numerous reports in “Customer Satisfaction Index” which provides feedback with voice recordings on the customer service during a call. She also worked as SAS Programmer and as VRU Developer using VoiceXML Applications. Prior to Fidelity, Ms. Rajan started her career at Parexel International working as SAS Programmer working with group of Statisticians producing FDA approval reports on clinical trials for various pharmaceutical companies.
Raji received a Master’s in Business Administration from Clark University, a Master’s in Applied Statistics from Worcester Polytechnic Institute, and a Bachelor’s in Economics from Stella Maris College, India. She enjoys cooking a range of international cuisines with her husband and watching movies with her family.
Jonathan Small, MBADirector of Communications
Jonathan began working with MHQP in 2017 as a communications consultant and has since joined the staff part-time as MHQP’s Director of Communications. He leads all of MHQP communications activities, including brand management, outgoing messaging, content development, and public relations.
Prior to coming to MHQP, Jonathan served for five years as the Senior Director of Marketing, Communications and Technology for the National Institute for Children’s Health Quality (NICHQ) and ten years as the Vice President of Marketing and Communications for the Institute for Healthcare Improvement (IHI). Prior to that, he was Director of Communications for Harvard Pilgrim Health Care (HPHC) and Harvard Community Health Plan (HCHP). He received an MBA from the Yale School of Management and a BA from Oberlin College.
Amy Stern, PhDSenior Director of Operations and Commercial Survey Programs
Amy Stern, PhD is Senior Director of Operations and Commercial Survey Programs at Massachusetts Health Quality Partners (MHQP). Amy is responsible for developing, managing, and overseeing the organization’s administrative and operational processes and procedures. She also provides oversight and management of MHQP’s commercial survey projects, particularly its flagship statewide commercial Patient Experience Survey Program.
Prior to joining MHQP, Amy served as Research Manager at the Center for the Evaluation of Value and Risk in Health (CEVR) at Tufts Medical Center with direct oversight of its infrastructure and research activities. She has over 25 years of experience in leading health service research projects, with a focus on improving healthcare delivery and patient experiences of care.
Amy received a PhD in Gerontology at the University of Massachusetts Boston, a MA in Gerontology from the University of Pennsylvania and her BS in Human Development and Family Studies from Cornell University.
Susan WoodsOffice Manager
Sue joined MHQP in November, 2019 as the Office Manager and is responsible for providing administrative support to the President/CEO and other staff members. She is responsible for addressing the needs of staff and performing administrative and operational tasks to ensure MHQP’s workflow runs smoothly.
Sue has substantial experience working for senior leadership and top-level executives, communicating with Boards of Directors and their Executive Assistants, particularly in coordinating multiple complex schedules for time-sensitive meetings. Prior to joining MHQP, Sue was an Executive Assistant at Liberty Mutual Insurance Company-Global Risk Solutions/Commercial Insurance Department where she oversaw all executive administration for the Executive and Leadership Team and their respective teams. She also provided support to Liberty Mutual – Regional Companies Group where she supported the Product Management/Workers Comp Group as well as Agency Corporation/Controller Departments – Finance Department.
In her free time, she enjoys spending time with family and friends, reading, crafts and relaxing at the beach.
Consultants and Advisors
Hong Chang, PhD
Hong Chang, Ph.D, works with MHQP as a statistical consultant. He advises MHQP and assists with implementation on statistical methodologies related to MHQP’s Patient Experience Survey and Clinical Quality measurement programs. He is an assistant professor of Medicine at Tufts Medical School and statistician for Biostatistics, Epidemiology, and Research Design Center (BERD) at the Tufts Center for Clinical and Translational Science Institute. Hong holds a Ph.D. and MA in statistics from the University of Connecticut, Storrs, and a BS in management information systems at Qsinghua University, Beijing.
Ruth Okin has worked with MHQP as a consultant since 2014. She works in the finance and accounting department as a payment specialist. In this role, she tracks spending and provides support for budgeting and accounting reports. Ruth has over 30 years of business management experience and works with a variety of clients with support tailored to their unique needs. She holds an MBA from the D’Amore-McKim School of Business at Northeastern University and a BS in communications from Boston University. She enjoys artistic endeavors including creating collages and mosaics, and doing plein air drawing.
Janet Peluso, MBA
Janet Peluso has worked as a consultant for MHQP since early 2016. Prior to that, Ms. Peluso served as MHQP’s Vice President of Finance and Contracting. Janet provides senior advisory services to MHQP in the areas of contracting, business planning and financial management. She has over 25 years of experience in a variety of settings, including non-profits, medical groups, and managed care/insurance companies. Janet has a Master’s in Business Administration from The Wharton School of Business and a Bachelor’s in Accounting and Health Systems Management from the University of Connecticut.
Robert Rosofsky has worked with MHQP since 2008. Robert works to improve patient care and public health through the effective use of information systems. He has been developing and implementing health information systems for over three decades in both the public sector and as an independent consultant. He brings together an expansive understanding of the public health and health care sectors and offers services in project management, systems analysis, and SAS development.