Evaluating Patient Experiences of Primary Care by Visit Mode and Visit Reason During the Pandemic

(September 2022)

MHQP’s Jim Courtemanche, Nathalie McIntosh, Raji Rajan and Barbra Rabson co-authored, along with Blue Cross Blue Shield of Massachusetts’ Mark Friedberg, an important study investigating adult patient experiences of, and satisfaction with, in-person, video, and telephone visits in primary care during the COVID-19 pandemic. The authors believe empirical evidence about which reasons for visits produce the best patient experiences for in-person versus telehealth modalities can help primary care practices as they seek to re-balance their mix of in-person and telehealth visits.

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