Improving Healthcare Through Collaboration and Measurement
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state. We do this by:
- measuring and publicly reporting non-biased, trusted and comparable patient experience data;
- sharing tools, guidelines and best practices to help support improvement efforts; and
- catalyzing collaboration to find breakthrough solutions to shared challenges.
MHQP’s work is driven by and organized around the principle that the challenges facing healthcare can only be solved through collaboration and innovation across key stakeholder groups – including patients, who we believe are the most underutilized resources in the healthcare system. MHQP is the neutral body that brings these organizations and individuals together to find shared interests and solve problems that none can solve alone.
Learn more about MHQP from some of our key stakeholders:
Barbara Spivak
“That data prompted us to save her life.”
Donald Berwick
“They’ve changed the way people think in this country.”
Denice Garrett
“You can’t take me off of this council, sorry.”
Jean Yang
“It’s really a gem for the industry.”
News and Views
Celebrating Barbra Rabson on her 25th Anniversary at MHQP
(May 2023) When Barbra Rabson joined MHQP as its part-time executive director in April 1998, MHQP was not yet an official organization. In fact, she started out as a contractor for the Massachusetts Hospital Association, which was serving as MHQP’s incubator.
A Chorus of Concerns About the Breakdown of Our Primary Care System
By Barbra G. Rabson (May 2023) It was almost four years ago when I first wrote of my concerns about the future of primary care in Massachusetts. This was on the heels of ground-shaking reports indicating that there was a national
2023 MHQP Clinical Guidelines Highlight the Impact of Systemic Racism on Health Outcomes
“Patients may be more likely to develop type 2 diabetes if they are Black, Alaska Native, American Indian, Asian, Native Hawaiian, Pacific Islander, or Hispanic/Latino.” This was one of the “Risk Factors for Type 2 Diabetes” identified in the Diabetes section
MHQP Receives BCBSMA Foundation Grant to Explore Asian Patient Experiences
(March 2023) Through a Special Initiatives grant from the Blue Cross Blue Shield of Massachusetts Foundation (BCBSMAF), MHQP has launched a new project designed to help better understand why Asian patients report worse experiences with primary care than other racial populations.
Boston Globe Articles Address Future of Telehealth; Prominently Feature MHQP
(March 2023) Boston Globe reporter Felice Freyer has published two important articles focused on the future of telehealth in Massachusetts that prominently feature MHQP and its stakeholders. The first article ("State’s largest insurer extends full telehealth coverage indefinitely" from February 19)
Winners of MHQP’s 2022 Patient Experience Awards Provide Best-In-Class Experiences Despite Growing Challenges for Primary Care
(February 2023) Primary care practices are facing unprecedented challenges in the wake of the pandemic due to staffing shortages, inadequate reimbursement policies, changing patterns of well visits, practice consolidation, increased competition from new sources, and many other factors. Despite these challenges, the
Key Areas of Impact
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