Improving Healthcare Through Collaboration and Measurement
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state. We do this by:
- measuring and publicly reporting non-biased, trusted and comparable patient experience data;
- sharing tools, guidelines and best practices to help support improvement efforts; and
- catalyzing collaboration to find breakthrough solutions to shared challenges.
MHQP’s work is driven by and organized around the principle that the challenges facing healthcare can only be solved through collaboration and innovation across key stakeholder groups – including patients, who we believe are the most underutilized resources in the healthcare system. MHQP is the neutral body that brings these organizations and individuals together to find shared interests and solve problems that none can solve alone.
Learn more about MHQP from some of our key stakeholders:
Barbara Spivak
“That data prompted us to save her life.”
Donald Berwick
“They’ve changed the way people think in this country.”
Denice Garrett
“You can’t take me off of this council, sorry.”
Jean Yang
“It’s really a gem for the industry.”
News and Views
Boston Globe Articles Address Future of Telehealth; Prominently Feature MHQP
(March 2023) Boston Globe reporter Felice Freyer has published two important articles focused on the future of telehealth in Massachusetts, which prominently feature MHQP and its stakeholders. The first article ("State’s largest insurer extends full telehealth coverage indefinitely" from February 19)
Winners of MHQP’s 2022 Patient Experience Awards Provide Best-In-Class Experiences Despite Growing Challenges for Primary Care
(February 2023) Primary care practices are facing unprecedented challenges in the wake of the pandemic due to staffing shortages, inadequate reimbursement policies, changing patterns of well visits, practice consolidation, increased competition from new sources, and many other factors. Despite these challenges, the
Black, Hispanic and Asian Patients Report Worse Patient Experiences than White Patients in Massachusetts
MHQP Convening Stakeholders to Explore Drivers of These Disparities and How to Reduce Them (February 2023) Black, Asian and Hispanic patients report worse experiences than White, non-Hispanic patients in Massachusetts. This is the key finding of an analysis of data collected
Massachusetts Can Finally Measure the Health of Primary Care
(An editorial published online by The Boston Globe on January 25, 2023, by Barbra G. Rabson and Katherine Gergen Barnett) The National Academies of Sciences, Engineering, and Medicine (NASEM), a nationally renowned institution of science, recently asserted that “primary care is
CHIA and MHQP Release First-Ever Dashboard to Monitor the Health of Primary Care
(January 2023) A high-functioning primary care system has been shown to lead to better patient outcomes, lower costs, and more equitable care, and is key to keeping patients well and out of hospitals and emergency departments. That’s why the National Academy
MHQP Welcomes Partners on Statewide Initiative to Measure Disparities in Patient Experience
(November 2022) MHQP is excited to launch an initiative to measure racial and ethnic disparities in patient experiences across Massachusetts by utilizing the same instrument and methodology we have used to measure patient experience in the state since 2006. Our aim
Key Areas of Impact
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