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Primary care is at a crossroads. When the COVID-19 pandemic hit, many primary care practices found themselves struggling to survive amid substantial uncertainty. While the pandemic created many challenges for the healthcare system, it also established a unique opportunity and an even greater urgency for payment and care delivery redesign changes that lead to a sustainable and equitable primary care system. Achieving real, sustainable change for primary care in the post-pandemic world will require innovative thinking and clear-headed vision.
MHQP has always had an interest in a thriving primary care system that serves as an effective and efficient front door to the healthcare system, and we have rededicated ourselves to this effort during this challenging year. When MHQP’s Board of Directors met in June 2020 to discuss the organization’s strategic direction, the Board overwhelmingly endorsed making the strengthening of primary care one of MHQP’s strategic imperatives.
MHQP is uniquely positioned to help advance the future of primary care. As a neutral coalition of stakeholder groups, MHQP can bring providers, health plans and patients together to solve challenging problems such as this that none can solve alone. While we understand this issue is deeply-rooted in longstanding traditions, patterns and policies, we are determined to do what we can to preserve the future of primary care.
Here is a list of the posts on this site related to MHQP’s activities on the future of primary care:
Primary Care’s Value Proposition and the Damage Done by the Pandemic
By Barbra G. Rabson
(April 2021)
MHQP has been measuring and publicly reporting about quality and patient experiences in primary care for nearly two decades. Never before have I known a moment such as this when I worry for the future of primary care in our state.
MHQP first began to investigate the health
A Vision for the Future of Primary Care
(January 2021)
Primary care is at a crossroads. In the fall of 2019, after Governor Baker proposed an unprecedented increase of investment in primary care and behavioral health in Massachusetts, MHQP convened a panel of experts and stakeholders focused on addressing threats to the sustainability of traditional primary care practices.
Then the COVID-19 pandemic hit and many primary care practices found
Massachusetts Primary Care Providers Are Investing More Time with Patients on Behavioral Health Concerns
(January, 2020)
Results of MHQP’s Annual Statewide Patient Experience Survey Inform the Debate Over the Governor’s Proposal to Increase Spending in Primary Care and Behavioral Health.
Against the backdrop of a proposal from Governor Baker to increase the state’s investment in primary care and behavioral health services, MHQP has released the results of its annual survey assessing patient experiences in primary care
The Future of Primary Care in Massachusetts
By Barbra G. Rabson
(October 2019)
Lately, I’ve been thinking a lot about the future of primary care in Massachusetts. I was inspired in part by work we’ve been doing at MHQP to explore barriers to affordability through the patient’s eyes, and lack of access to primary care was one of those
What Does It Take to Deliver Exceptional Patient Experience in Primary Care?
(January 2019)
Is there a “secret sauce” behind exceptional patient experiences in primary care?
We spoke with the leaders of some of the 33 adult and pediatric practices that were recognized in 2018 as winners of the first annual MHQP Patient Experience Awards to understand what they do to deserve such high praise from their patients.
Jump to:
Newton Wellesley Primary Care
MHQP Convenes Patient Engagement Roundtable to Accelerate Healthcare Affordability
(November 2018)
On December 5, MHQP will convene a Patient Engagement Roundtable Discussion on Affordability designed to identify strategies for impacting healthcare affordability through patient activation and engagement.
This effort is made possible by a small grant from the Network for Regional Healthcare Improvement (NRHI), which is seeding opportunities to increase health, reduce price
Survey to Assess Patient Engagement Structures in Primary Care Practices in Massachusetts (in partnership with CRICO)
(2017)
MHQP completed the first-ever statewide survey of patient engagement practices in primary care. The purpose of the project was to create an inventory of activities that are believed to be helpful in enhancing patient engagement and to highlight successful patient engagement strategies for others to adopt.
The outcome of this project imbued MHQP with unique knowledge about structural