Collaboration and Innovation to Measure and Improve Care
“If you want to go fast, go alone. If you want go far, go together.”
– African Proverb
In 1995, a group of healthcare, business and community leaders created an informal alliance dedicated to promoting measurable improvements in the quality of healthcare services in Massachusetts. Long before anyone was talking about “transparency” in healthcare, these pioneers believed that the development and reporting of comparable, evidence-based performance data would help drive quality improvement and lead to better patient outcomes.
Today, Massachusetts Health Quality Partners (MHQP) is an independent, non-profit organization that brings together key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state. We do this by gathering useful information from patients and providers, making sense of complex data, and extracting and sharing valuable insights with stakeholders. Our work includes:
- measuring and publicly reporting non-biased, trusted and comparable patient experience data;
- sharing tools, guidelines and best practices to help support improvement efforts; and
- catalyzing collaboration to find breakthrough solutions to shared challenges.
This work is driven by and organized around the principle that the challenges facing healthcare can only be solved through collaboration and innovation across key stakeholder groups – including patients, whom we believe are the most underutilized resources in the healthcare system. MHQP is the neutral body that brings these organizations and individuals together to find shared interests and solve problems that none can solve alone.
Watch a video celebrating MHQP’s 25 years of “Elevating the Patient Voice:”