MHQP is excited to launch an initiative to measure racial and ethnic disparities in patient experiences across Massachusetts by utilizing the same instrument and methodology we have used to measure patient experience in the state since 2006.
Our aim is to broker consistency in health equity measurement throughout the state
The Department of Population Medicine at the Harvard Pilgrim Health Care Institute, a Harvard Medical School affiliate, has released the results of a research study on telehealth use in the Commonwealth since the onset of the COVID-19 pandemic. Findings from the report, which was funded by the Massachusetts Association
MHQP is pleased to celebrate the invaluable contributions of two members of our Board of Directors, Barbara Spivak, MD, and Julita Mir, MD, both of whom have an enormous impact on MHQP’s strategy and direction.
Barbara Spivak, MD
A primary care provider and President and CEO of the Mount Auburn Cambridge
MHQP’s Amy Stern, Andrew D’Amour, Jim Courtemanche, and Barbra Rabson have co-authored an important article in collaboration with Nadeem Karimbux, Dean of the Tufts School of Dental Medicine, and Dr. Mike John, Associate Professor at the Minnesota School of Dentistry. The article, which was recently published in
Raji Rajan, MBA, MS, and her husband, Raj, both decided to shift their careers to work in healthcare after the medical procedure that saved Raj’s life. This was back in 2008. Raji was spending her days working as a Senior Software Engineer at Fidelity and her evenings helping Raj
Two-and-a-half years since the beginning of the pandemic, what have we learned about telehealth and how can we make it better for everyone? MHQP has endeavored to answer this question throughout the pandemic in multiple ways.
Nearly 30 years ago, a Boston Globe Spotlight article highlighted “the worst hospitals” in Massachusetts based on high mortality rates. In the wake of that article, well before the measurement of healthcare quality was widely practiced and accepted, a forward-thinking group of healthcare, business and community leaders
MHQP is pleased to announce that we have been selected by the state’s Center for Health Information and Analysis (CHIA) to produce Massachusetts’ first-ever dashboard of metrics to monitor the health of primary care in the state.
Leaders in both the healthcare and policymaking arenas have become increasingly concerned about
MHQP has launched a major initiative to create a consistent and effective approach to measuring racial and ethnic disparities in patient experiences in Massachusetts. We are currently seeking to recruit provider organizations and health plans to participate in a statewide effort to address this critical issue.
Sickle cell disease (SCD) is an illness that predominantly affects people of color and is characterized by debilitating pain. As with other chronic diseases, self-care is a key strategy for people with SCD to manage the disease and avoid or mitigate pain episodes. Yet, to date, there has
Historically marginalized communities are systematically undertreated for pain, and this issue disproportionately impacts Black women. While this fact is well established by research (1), we know very little about the specific barriers that Black women experience when they seek pain care.
To help identify opportunities to close this research gap
MHQP’s Barbra Rabson and Nathalie McIntosh are co-authors of an important article which has earned the Telehealth and Medicine Today journal 2021 Annual Editors Best Article Award, exhibiting the most views, downloads, and citations.
The independent academic healthcare publisher, Partners in Digital Health (PDH), published findings from the three-part
The pandemic has shown us that we are not doing enough to equally promote health for people of all races and ethnicities. Given that there are well-known and researched disparities across all aspects of care, it may not surprise you to learn that Black, Hispanic and Asian
(May 2022) Alarming declines in cancer screening procedures, routine tests for patients with diabetes, and childhood immunizations recorded
Data released today by MHQP confirm what many providers and policymakers feared – that preventive care declined during the pandemic, especially for procedures that required patients to visit a clinical setting in person.
(March 2022) MHQP Patient Experience Award Winner, MACONY Pediatrics, Leads the Effort.
It started back in 2015, well before anyone at MACONY Pediatrics had ever heard of the MHQP Patient Experience Awards. Healthcare and social service providers in and around Great Barrington, Massachusetts, were seeing a steady rise in behavioral health issues among
(March 2022) MHQP’s Statewide Patient Experience Survey Shows Unsurprising Losses Paired with Impressive Gains During the Pandemic
Despite the enormous challenges presented by the COVID-19 pandemic, Massachusetts primary care practices were able to collectively improve experiences for their patients on several key metrics in 2021 as compared to 2019, based on the results
MHQP has released its updated Clinical Guidelines for 2022. This year, the Guidelines are once again highlighting opportunities for clinicians to reduce inequities in care by improving screening for high-risk populations.
At a time when the pandemic has caused a sharp decrease in routine cancer screenings, and policies that aim to ensure equitable access to appropriate care
Since the summer of 2020, when the murder of George Floyd and the COVID pandemic spawned a reawakening about racial injustice in this country, I have been impressed and proud of the commitment to health equity at so many levels in the Massachusetts healthcare system. Company CEOs,
MHQP has announced the winners of the 2021 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on its annual Commercial Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
~MHQP Serves as Critical Source of Information for this Important Report~
To truly advance its equity goals, Massachusetts must take a leadership role in collecting and analyzing racial and ethnic health disparities, a new Massachusetts Taxpayers Foundation (MTF) report suggests. The report underlines how Massachusetts must improve data collection and reporting requirements across health agencies to ensure
Patient narratives – hearing feedback directly from patients in their own words – is perhaps the most powerful tool for healthcare practices to improve patient experiences. Qualitative feedback can provide personal insights and perspectives that no quantitative data can offer.
Recognizing this fact, MHQP took action a few years ago to
At the beginning of the pandemic, I penned a post I called “Now Is the Time to Get Telehealth Right” in which I suggested that something good might emerge from what I called our “grand telehealth experiment.” Well, my friends, the pandemic may not be over
As a measurement organization, MHQP has a long track record for reporting comparative performance information to drive improvements in Massachusetts healthcare. We are now focused on reporting performance on health equity and are working to generate the data to enable us to do so. MHQP and our
MHQP is pleased to welcome two new members to its Board of Directors. Jim Huffman, Head of Benefits at Fidelity, and Ben Kruskal, Senior Medical Director at Wellforce Clinically Integrated Network (formerly the New England Quality Care Alliance, or NEQCA), were both confirmed by the Board at its October meeting. Mr. Huffman will be filling the “employer seat”