MHQP’s statewide Patient Experience Survey confirms that patients are struggling to access primary care.
Scores for pediatric care declined in other critical areas as well.
(February 2024)
The results of MHQP’s annual statewide Patient Experience Survey, which were released today, offer an important indication of how patients’ experiences have shifted during and after the pandemic.
First
(May 2023)
MHQP is pleased to announce that we have again been selected by the Executive Office of Health and Human Services (EOHHS) for the Commonwealth of Massachusetts as its vendor to survey members of MassHealth, the state’s Medicaid program, about their experiences of care. MHQP completed a five-year contract for
(March 2023)
Through a Special Initiatives grant from the Blue Cross Blue Shield of Massachusetts Foundation (BCBSMAF), MHQP has launched a new project designed to help better understand why Asian patients report worse experiences with primary care than other racial populations. A deeper understanding requires a more nuanced consideration of the
(February 2023)
Primary care practices are facing unprecedented challenges in the wake of the pandemic due to staffing shortages, inadequate reimbursement policies, changing patterns of well visits, practice consolidation, increased competition from new sources, and many other factors. Despite these challenges, the winners of the 2022 MHQP “Patient Experience Awards” found a
(February 2023)
Black, Asian and Hispanic patients report worse experiences than White, non-Hispanic patients in Massachusetts. This is the key finding of an analysis of data collected in MHQP’s annual statewide Patient Experience Survey of commercially-insured patients,
(November 2022)
MHQP is excited to launch an initiative to measure racial and ethnic disparities in patient experiences across Massachusetts by utilizing the same instrument and methodology we have used to measure patient experience in the state since 2006.
Our aim is to broker consistency in health equity measurement throughout the state
(November 2022)
MHQP’s Amy Stern, Andrew D’Amour, Jim Courtemanche, and Barbra Rabson have co-authored an important article in collaboration with Nadeem Karimbux, Dean of the Tufts School of Dental Medicine, and Dr. Mike John, Associate Professor at the Minnesota School of Dentistry. The article, which was recently published in
(October 2022)
Two-and-a-half years since the beginning of the pandemic, what have we learned about telehealth and how can we make it better for everyone? MHQP has endeavored to answer this question throughout the pandemic in multiple ways.
First, we launched “Together for Better Telehealth” in the summer of 2020, a
(September 2022)
Nearly 30 years ago, a Boston Globe Spotlight article highlighted “the worst hospitals” in Massachusetts based on high mortality rates. In the wake of that article, well before the measurement of healthcare quality was widely practiced and accepted, a forward-thinking group of healthcare, business and community leaders
(September 2022)
MHQP’s Jim Courtemanche, Nathalie McIntosh, Raji Rajan and Barbra Rabson co-authored, along with Blue Cross Blue Shield of Massachusetts’ Mark Friedberg, an important study investigating adult patient experiences of, and satisfaction with, in-person, video, and telephone visits in primary care during the COVID-19
