MHQP Releases Results of “Together for Better Telehealth” Surveys
Several months ago, as the COVID pandemic began to take hold and most interactions between providers and patients moved to computer screens and telephones, MHQP launched an initiative we call “Together for Better Telehealth.” It’s an effort to help clinicians share what they are learning from their telehealth experiences to help the whole profession adapt to this new way of providing care.
In July, we sent a pilot survey to a small network of clinicians. The 130 responses we received from clinicians across a variety of specialties contained many interesting insights and revealed wide variations in the telehealth experiences of healthcare providers across the state. Below are the major themes discovered. You can click on the “+” sign to reveal comments from responders supporting these themes.
We then built upon the results of the pilot survey with a “Wave 2” survey (fielded between August 27 and September 9, n = 194) and a “Wave 3” survey (fielded between September 21 and October 16, n = 210) through which we sought practical solutions, useful ideas, tips and tricks for how to make telehealth better in the subject areas listed below. For each subject, we asked a “quantitative” question and offered an opportunity for respondents to provide “qualitative” comments. Click on the “+” sign to reveal the data and comments for each area.