By Barbra G. Rabson
(January 2022)
At the beginning of the pandemic, I penned a post I called “Now Is the Time to Get Telehealth Right” in which I suggested that something good might emerge from what I called our “grand telehealth experiment.” Well, my friends, the pandemic may not be over
For more than a decade, MHQP has helped healthcare provider groups in Massachusetts hear from patients through one of our most powerful tools, the Statewide Patient Experience Survey (PES). This time-tested and valued instrument captures feedback from a large sample of adult and pediatric patients across the state. MHQP has been a leader in measuring patients’ experiences
MHQP is working with the Center for Health Information and Analysis (CHIA) to collect, aggregate and report commercial Healthcare Effectiveness Data and Information Set (HEDIS) measures. The contract calls for MHQP to:
MHQP developed and launched a first-in-the-nation survey focused on patient experience with telehealth in response to the massive shift to virtual care during the COVID-19 pandemic. The purpose of this effort was to benchmark patient experiences with telehealth services, provide data to establish improvement targets, and encourage provider organizations to identify best practices. The survey was
By Barbra G. Rabson
(December 2021)
As a measurement organization, MHQP has a long track record for reporting comparative performance information to drive improvements in Massachusetts healthcare. We are now focused on reporting performance on health equity and are working to generate the data to enable us to do so. MHQP and our
(December 2021)
MHQP is pleased to welcome two new members to its Board of Directors. Jim Huffman, Head of Benefits at Fidelity, and Ben Kruskal, Senior Medical Director at Wellforce Clinically Integrated Network (formerly the New England Quality Care Alliance, or NEQCA), were both confirmed by the Board at its October meeting. Mr. Huffman will be filling the “employer seat”
This important initiative is investigating the disparities that Black women experience when they seek diagnosis and management of chronic pain, and based on these findings, will begin to identify strategies to address these important issues. In the first phase of our work, MHQP conducted open-ended interviews with adult patients who have experienced chronic (> 6 months) pain and
MHQP was contracted by UMass Memorial Healthcare to conduct interviews with patients and their families in both English and Spanish to better understand barriers and race/ethnicity disparities associated with child well-visits in its network. The findings from these interviews, summarized in MHQP’s report, will be used to inform performance improvement initiatives as part of a network-wide quality improvement
As part of a study conducted in partnership with the Harvard Pilgrim Health Care Institute (HPHCI), MHQP interviewed patients, providers and community leaders to better understand potential socioeconomic, racial, and ethnic inequities in telehealth usage in Massachusetts since the onset of the COVID-19 pandemic. The interviews explored topics such as insurance coverage of telehealth, access to telehealth, and
(November 2021)
MHQP is pleased to announce that, in partnership with the Greater Boston Sickle Cell Disease Association (GBSCDA), we have received an award from the Patient-Centered Outcomes Research Institute’s (PCORI) Eugene Washington Engagement Awards program to identify new directions for research into patient-centered approaches to help people with sickle cell