(November 2020)
Several months ago, as the COVID pandemic began to take hold and most interactions between providers and patients moved to computer screens and telephones, MHQP launched an initiative we call “Together for Better Telehealth.” It’s an effort to help clinicians share what they are learning from their telehealth experiences to
By Barbra G. Rabson
(August 2020)
When asked what they have learned about themselves as a clinician using telehealth in a recent
MHQP survey, one physician responded, “We are an incredibly versatile lot. Our commitment to lifelong learning and constant change in our profession has trained us well for meeting this moment successfully.”
“Meeting
(August 10, 2020)
With our swift shift to virtual platforms when the COVID-19 pandemic hit home, Massachusetts has become tops among all states in telehealth use, according to the Administrator of the Centers for Medicare and Medicaid Services (CMS), Seema Verma. Ms. Verma wanted to learn the lessons from the Commonwealth’s largely successful rapid shift to virtual care. So last
(June 15, 2020)
We are thrilled to have Barbra Rabson quoted as the lead interview for a Boston Globe front page article about telehealth entitled “Forced by the Pandemic, Health Care Plunges into the Digital Age.”
“Even as other aspects of life went digital, ‘the health care system lagged behind for years
By Barbra G. Rabson
(May 2020)
I have been amazed and inspired to see healthcare respond to the daily challenges presented 
by the COVID-19 pandemic. Crises have a way of opening new opportunities and presenting innovative solutions which were barely conceivable before. So I believe it is with telehealth.
As I wrote in a
By Barbra G. Rabson
(April 2020)
Amid all the horror and hardship of the COVID-19 pandemic, maybe something good will emerge on the other side of it for the healthcare system. Now is our chance to finally get telehealth right.
Before the pandemic struck, MHQP was working with a distinguished panel of experts to
(April 2020)
MHQP will not be fielding our annual survey assessing patient experiences in primary care this spring because of the COVID-19 outbreak. This was a difficult decision to make but one that we feel is right, given the current stress on our healthcare system. We are optimistic that we will resume fielding the survey again next year.
MHQP’s survey
(January, 2020)
Results of MHQP’s Annual Statewide Patient Experience Survey Inform the Debate Over the Governor’s Proposal to Increase Spending in Primary Care and Behavioral Health.
Against the backdrop of a proposal from Governor Baker to increase the state’s investment in primary care and behavioral health services, MHQP has released the results of its annual survey assessing patient experiences in primary
(December 2019)
MHQP has announced the winners of the 2019 “MHQP Patient Experience Awards.” MHQP introduced this award program last year as a way to recognize the primary care practices that perform highest on its annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
MHQP received
(August 2019)
“To our knowledge, this is the first study of its kind to examine the relationship between patient engagement activities and patients’ reported experience of care,” say the authors of Patient Engagement Activities and Patient Experience: Are Patients With a History of Depression the Canary in the Coal Mine?, an article