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What Does It Take to Deliver Exceptional Patient Experience in Primary Care?
(January 2019)
Is there a “secret sauce” behind exceptional patient experiences in primary care?
We spoke with the leaders of some of the 33 adult and pediatric practices that were recognized in 2018 as winners of the first annual MHQP Patient Experience Awards to understand what they do to deserve such high praise from their patients.
Jump to:
Newton Wellesley Primary Care
Boston Globe Front Page Article Features MHQP’s Work Surveying Medicaid Patients
(January 2019)
MHQP is pleased to share an article by Liz Kowalczyk from the front page of the Boston Globe on January 15, 2019.
Having collected and published information on the experience of commercially-insured patients in Massachusetts for more than a decade, MHQP has been working
MHQP Convenes Expert Panel to Tackle Patient Barriers to Healthcare Affordability
(December 2018)
“We have created barriers that routinely prevent patients from engaging with our healthcare system in a way that enables them to obtain high value, affordable care.”
This is how MHQP President and CEO characterized the nature of the problem at the start of MHQP’s Patient Engagement Roundtable Discussion on Affordability in December 2018.
MHQP Announces Winners of New Patient Experience Awards
(November 2018)
MHQP has announced the winners of its first annual “MHQP Patient Experience Awards.” MHQP introduced this award program this year as a way to recognize the primary care practices that perform highest on its annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
MHQP
MHQP Convenes Patient Engagement Roundtable to Accelerate Healthcare Affordability
(November 2018)
On December 5, MHQP will convene a Patient Engagement Roundtable Discussion on Affordability designed to identify strategies for impacting healthcare affordability through patient activation and engagement.
This effort is made possible by a small grant from the Network for Regional Healthcare Improvement (NRHI), which is seeding opportunities to increase health, reduce price
Leadership Transition Planned for MHQP’s Consumer Health Council
(November 2018)
MHQP is pleased to announce that Lucilia Prates has been selected to be the new Chair of MHQP’s Consumer Health Council (CHC). Ms. Prates will be following in the footsteps of Rosalind Joffe, who has been leading the Council since its inception in 2011. Ms. Joffe will remain active on the CHC, but will no longer serve as
What Does It Take to Increase Patient Engagement in Primary Care Settings?
(October 2018)
MHQP president and CEO Barbra Rabson has teamed up with CRICO Senior Vice President and Chief Medical Officer Luke Sato, MD, on an important article published this week in the NEJM Catalyst.
The article is built on the findings of a first-of-its-kind survey of 412 Massachusetts
MHQP to Play Key Role in CMS-Funded Orthopedics Measurement Development Project
(September 2018)
MHQP is pleased to announce that we will be partnering with principal investigators from Brigham and Women’s Hospital in a cooperative agreement funded through the Centers for Medicare & Medicaid Services (CMS) and authorized under the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) to develop clinical quality measures related to orthopedic surgery.
MHQP’s role in the three-year
MHQP Featured in Article About Pioneering Efforts to Measure Experience for Medicaid Members
(September 2018)
MHQP is very excited to share an article published on the USC Annenberg’s Center for Health Journalism (CHJ) website by prominent local reporter Martha Bebinger.
The article focuses on the Commonwealth’s breakthrough efforts to add the voice of MassHealth members to publicly-reported ratings of patient experiences in Massachusetts. MHQP was
MHQP and Mad*Pow present initial results of pain assessment project
(December 2017)
In a webinar on November 28, 2017, MHQP and its partners at Mad*Pow’s Center for Health Experience Design shared their progress to date on our co-design approach to improve pain assessment and better calibrate pain assessment with opioid prescribing.
“In the many conversations I’ve had with all kinds of people in this project, I’ve not met a single person
Strategies to Enhance Patient Engagement in Primary Care
(November 2017)
Patient engagement has emerged as an essential element of effective care. Health care leaders around the country have begun to recognize that engaging patients through collaborative, personalized care is key to reducing costs and improving outcomes.
MHQP is in a unique position to learn about structural programs and innovative practices that help empower patients to be active in their
MHQP Welcomes James Roosevelt, Jr., as New Board Chair
(December 2017)
MHQP is delighted to announce that the MHQP Board of Directors has elected James Roosevelt, Jr., as its new Chair. Mr. Roosevelt succeeds Meredith Rosenthal, who served as Board Chair for five years and will be stepping down from this role on the Board.
“I am extremely grateful for Meredith’s
Patients Report Improved Experiences Overall in Massachusetts Primary Care
(January 2018)
Patient experiences for commercially-insured patients in primary care in Massachusetts continue to improve, despite the backdrop of increased out-of-pocket expenses and significant uncertainty in the healthcare system. This is one of the key findings from a statewide patient experience survey conducted for the 13th year by Massachusetts Health Quality Partners
MHQP Announces New State Contract to Assess Patient Experience among Medicaid Recipients
(August 2017)
Massachusetts Health Quality Partners (MHQP) is pleased to announce that it has been selected by the Executive Office of Health and Human Services (EOHHS) for the Commonwealth of Massachusetts as its vendor to conduct statewide patient experience surveys of people insured through the state’s Medicaid program, MassHealth, and participating