MHQP Announces Winners of New Patient Experience Awards
MHQP has announced the winners of its first annual “MHQP Patient Experience Awards.” MHQP introduced this award program this year as a way to recognize the primary care practices that perform highest on its annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
MHQP receives over 65,000 responses to this annual survey of commercially-insured patients across the state. This year for the first time, the results were used to identify the top performing primary care practices recognized with this award.
Awards have been given to the adult and pediatric practices that performed highest in each of nine performance categories, as well as an overall performance category determined by the practices with the most best-in-class results across multiple categories. The nine performance categories included are:
- Patient-Provider Communications
- Coordinating Patient Care
- How Well Providers Know Their Patients
- Assessment of Patient Behavioral Health Issues
- Ease of Access to Care
- Empowering Patient Self Care
- Office Staff Professional Excellence
- Pediatric Preventative Care
- Assessment of Child Development
“Primary care is the heart of healthcare in Massachusetts,” said Barbra Rabson, MHQP’s President and CEO. “The practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients. We are thrilled to congratulate each of them for their commitment to excellence and best-in-class patient experiences.”
The following award recipients were announced and celebrated at MHQP’s joint Board and Council meeting on November 26, 2018: