MHQP Announces Winners of New Patient Experience Awards
(November 2018)
MHQP has announced the winners of its first annual “MHQP Patient Experience Awards.” MHQP introduced this award program this year as a way to recognize the primary care practices that perform highest on its annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
MHQP receives over 65,000 responses to this annual survey of commercially-insured patients across the state. This year for the first time, the results were used to identify the top performing primary care practices recognized with this award.
Awards have been given to the adult and pediatric practices that performed highest in each of nine performance categories, as well as an overall performance category determined by the practices with the most best-in-class results across multiple categories. The nine performance categories included are:
- Patient-Provider Communications
- Coordinating Patient Care
- How Well Providers Know Their Patients
- Assessment of Patient Behavioral Health Issues
- Ease of Access to Care
- Empowering Patient Self Care
- Office Staff Professional Excellence
- Pediatric Preventative Care
- Assessment of Child Development
“Primary care is the heart of healthcare in Massachusetts,” said Barbra Rabson, MHQP’s President and CEO. “The practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients. We are thrilled to congratulate each of them for their commitment to excellence and best-in-class patient experiences.”
The following award recipients were announced and celebrated at MHQP’s joint Board and Council meeting on November 26, 2018:
Award Winners – Adult Practices
Top Overall Performers:
- Elm Street Adult Medicine, Northampton
- Grove Medical Associates, Auburn
- Hahnemann Medical Group, Worcester
- Newton Wellesley Primary Care, Newton
- Personal Physicians Health Care, Chestnut Hill
Distinction in Patient-Provider Communications:
- Hahnemann Medical Group, Worcester
- Hilltown Community Health Centers, Worthington
- Reliant Medical Group, Webster
Distinction in Coordinating Patient Care:
- Beth Israel Deaconess Healthcare, Dorchester
- Personal Physicians Health Care, Chestnut Hill
- Reliant Medical Group, Webster
Distinction in How Well Providers Know Their Patients:
- Beth Israel Deaconess Family Medicine, Medfield
- Hahnemann Medical Group, Worcester
- Personal Physicians Health Care, Chestnut Hill
Distinction in Assessment of Patient Behavioral Health Issues:
- Brewster Medical Associates, Brewster
- Newton Wellesley Primary Care, Newton
- North Shore Physicians Group, Saugus
Distinction in Ease of Access to Care:
- Elm Street Adult Medicine, Northampton
- Newton Wellesley Primary Care, Newton
- Personal Physicians Health Care, Chestnut Hill
Distinction in Empowering Patient Self Care:
- CHP Health Center, Great Barrington
- Mount Auburn Healthcare, Cambridge
- North Shore Physicians Group, Saugus
Distinction in Office Staff Professional Excellence:
- Newton Wellesley Primary Care, Newton
- One Medical Group, Boston
- Personal Physicians Health Care, Chestnut Hill
Award Winners – Pediatric Practices
Top Overall Performers:
- Belmont Cambridge Health Care, Cambridge
- Blackstone Valley Family Physicians, Northbridge
- East Boston Neighborhood Health Center, East Boston
- East Milton Pediatric Associates, Milton
- Hanover Pediatrics – Healthcare South, Hanover
- South County Pediatrics, Webster
- Worcester Pediatrics, Worcester
Distinction in Patient-Provider Communications:
- Blackstone Valley Family Physicians, Northbridge
- Pediatric Medical Care Inc., Chelsea
- Pediatric Professional Associates, Methuen
Distinction in Coordinating Patient Care:
- Blackstone Valley Family Physicians, Northbridge
- Hanover Pediatrics – Healthcare South, Hanover
- South Boston Community Health Center, South Boston
Distinction in How Well Providers Know Their Patients:
- Blackstone Valley Family Physicians, Northbridge
- Chair City Family Medicine, Gardner
- Pediatric Primary Care University Benedict, Worcester
Distinction in Ease of Access to Care:
- Chandler Pediatrics, Worcester
- Pediatric Services of Springfield, East Longmeadow
- Worcester Pediatrics, Worcester
Distinction in Empowering Patient Self Care:
- East Boston Neighborhood Health Center, East Boston
- South Boston Community Health Center, South Boston
- South County Pediatrics, Webster
Distinction in Office Staff Professional Excellence:
- Chandler Pediatrics, Worcester
- Community Pediatrics of Milford, Milford
- Worcester Pediatrics, Worcester
Distinction in Pediatric Preventative Care:
- Middleboro Pediatrics, Lakeville
- Tri County Pediatric Associates, Stoughton
- Worcester Pediatrics, Worcester
Distinction in Assessment of Child Development:
- Pediatric Associates of Hampden County Inc., West Springfield
- Southern Jamaica Plain Health Center, Jamaica Plain
- Tri County Pediatric Associates, Stoughton