From Pandemic Fix to Permanent Fixture: How to Ensure Telehealth Lives Up to Its Full Potential
By Barbra G. Rabson
(November 2020)
Telehealth utilization quickly soared in Massachusetts in the early days of the pandemic, not just because
it filled an obvious need as a way for providers and patients to connect when face-to-face interactions were not possible, but also because Governor Baker issued an order requiring insurers to

(November 2020)
MHQP survey, one physician responded, “We are an incredibly versatile lot. Our commitment to lifelong learning and constant change in our profession has trained us well for meeting this moment successfully.”
and the challenge of building resilience and sustainability in these new models. One of the areas that has been fast-tracked is telehealth or virtual visits with healthcare providers. In-person office visits ceased, elective procedures