Massachusetts Health Quality Partners
Massachusetts Health Quality Partners

Massachusetts Primary Care Providers Are Investing More Time with Patients on Behavioral Health Concerns

(January, 2020) 

Results of MHQP’s Annual Statewide Patient Experience Survey Inform the Debate Over the Governor’s Proposal to Increase Spending in Primary Care and Behavioral Health.

Against the backdrop of a proposal from Governor Baker to increase the state’s investment in primary care and behavioral health services, MHQP has released the results of its annual survey assessing patient experiences in primary

Massachusetts Primary Care Providers Are Investing More Time with Patients on Behavioral Health Concerns2023-11-14T15:52:35-05:00

MHQP Announces Winners of 2019 Patient Experience Awards

(December 2019) 

MHQP has announced the winners of the 2019 “MHQP Patient Experience Awards.” MHQP introduced this award program last year as a way to recognize the primary care practices that perform highest on its annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.

MHQP received

MHQP Announces Winners of 2019 Patient Experience Awards2021-03-04T17:53:42-05:00

MHQP’s Unique Data Sets Enable First-Time Look at Link Between Patient Engagement Activities and Patient Experience

(August 2019)

“To our knowledge, this is the first study of its kind to examine the relationship between patient engagement activities and patients’ reported experience of care,” say the authors of Patient Engagement Activities and Patient Experience: Are Patients With a History of Depression the Canary in the Coal Mine?, an article

MHQP’s Unique Data Sets Enable First-Time Look at Link Between Patient Engagement Activities and Patient Experience2021-08-11T09:34:15-04:00

Massachusetts Community Health Centers Excelling at Patient Experience

(May 2019)

Earlier this year, MHQP introduced the “MHQP Patient Experience Awards,” which recognized the 33 primary care practices throughout Massachusetts that performed highest on our annual statewide Patient Experience Survey. The winning practices are extremely diverse in size, structure and location, proving that patients can have great experiences in many different

Massachusetts Community Health Centers Excelling at Patient Experience2021-08-11T09:36:44-04:00

The Link Between Patient Experience and Affordability: The Potential Power of Patients

By Barbra G. Rabson

(May 2019)

I’ve spent the last two decades of my career dedicated to measuring and improving patient experience and patient engagement and have always believed that listening to patients about their experiences can be our best path to improving our healthcare system. Recently, I’ve had the opportunity to see

The Link Between Patient Experience and Affordability: The Potential Power of Patients2021-03-31T13:36:39-04:00

MHQP Releases Results of Only Statewide Survey of Patient Experiences in Primary Care

(January, 2019)

For the 14th year, MHQP has released the results of its annual survey assessing patient experiences in primary care. This is the only publicly-reported statewide survey of patient experiences in Massachusetts.

The results of the survey are posted on www.HealthcareCompassMA.org, MHQP’s consumer-facing website. One of the “best-kept secrets” in Massachusetts healthcare, this site provides detailed patient experience results

MHQP Releases Results of Only Statewide Survey of Patient Experiences in Primary Care2021-08-11T09:43:16-04:00

What Does It Take to Deliver Exceptional Patient Experience in Primary Care?

(January 2019)

Is there a “secret sauce” behind exceptional patient experiences in primary care?

We spoke with the leaders of some of the 33 adult and pediatric practices that were recognized in 2018 as winners of the first annual MHQP Patient Experience Awards to understand what they do to deserve such high praise from their patients.

Jump to:
Newton Wellesley Primary Care

What Does It Take to Deliver Exceptional Patient Experience in Primary Care?2021-08-11T09:44:56-04:00

Assessing Patient Experience Among MassHealth Members
(2017 - 2022)

MHQP was selected as the vendor to conduct statewide patient experience surveys of people insured through the Massachusetts Medicaid program, MassHealth, and participating in the new Accountable Care Organization (ACO) and Community Partners (CP) programs. The value-based program includes patient experience as one of the metrics on which ACOs will be measured. The contract  focuses on three

Assessing Patient Experience Among MassHealth Members
(2017 - 2022)2022-02-02T12:21:43-05:00

MassHealth Patient Experience Pilot Survey
(2008)

MHQP conducted a large-scale pilot survey of Medicaid patient care experiences in the ambulatory practice setting.  The pilot surveyed over 45,000 MassHealth members who had at least one outpatient visit with a primary care provider in the preceding twelve months.  The goals of the project were to:

  • assess the methodological and operational feasibility of including the Medicaid
MassHealth Patient Experience Pilot Survey
(2008)2021-04-01T17:44:25-04:00

Statewide Hospital Patient Experience Survey
(1996 - 1998)

This was the project that spawned the creation of MHQP.  Then known as the Massachusetts Health Quality Partnership, MHQP was formed in 1995 by a coalition of health, business and government leaders in Massachusetts to develop healthcare performance measurement initiatives to meet public accountability needs. With a wide call for increased transparency on healthcare performance in Massachusetts,

Statewide Hospital Patient Experience Survey
(1996 - 1998)2021-04-01T17:45:14-04:00
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