MHQP was selected as the vendor to conduct statewide patient experience surveys of people insured through the Massachusetts Medicaid program, MassHealth, and participating in the new Accountable Care Organization (ACO) and Community Partners (CP) programs. The value-based program includes patient experience as one of the metrics on which ACOs will be measured. The contract focuses on three
(December 2017)
In a webinar on November 28, 2017, MHQP and its partners at Mad*Pow’s Center for Health Experience Design shared their progress to date on our co-design approach to improve pain assessment and better calibrate pain assessment with opioid prescribing.
“In the many conversations I’ve had with all kinds of people in this project, I’ve not met a single person
(November 2017)
Patient engagement has emerged as an essential element of effective care. Health care leaders around the country have begun to recognize that engaging patients through collaborative, personalized care is key to reducing costs and improving outcomes.
MHQP is in a unique position to learn about structural programs and innovative practices that help empower patients to be active in their
