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CHA’s High Reliability Organization Initiative Helps Propel Windsor Street Primary Care to Patient Experience Awards
(April 2026)
“The biggest change I’ve seen is in communication across all levels of the organization, having a structure and consistency, and trying to promote the voice of the people doing the work. It’s not just top down from leadership; it’s changing the culture of how we communicate with each other and at any level being able to say
Clinical Quality Data Continue to Uncover Disparities in Primary Care Services
(April 2026)
Clinical quality performance data that MHQP has collected and aggregated from participating commercial payers under contract with the Center for Health Information Analysis (CHIA) reveal statewide disparities in key primary care services. CHIA published these data in March in its Annual Report on the Performance of
Primary Care and MHQP’s 30 Years of Impact Take Center Stage in Podcast Featuring Barbra Rabson
(March 2026)
MHQP President and CEO, Barbra Rabson, was the guest on this month’s Health or Consequences episode of The Codcast from the CommonWealth Beacon, with hosts John McDonough of the Harvard T.H. Chan School of Public Health and Paul Hattis of the Lown Institute.
In this program, entitled “Trying to measure
What Can Primary Care Practices Do to Reduce Disparities?
By Molly Totman, MPH, Vice President of Quality & Engagement
(March 2026)
Earlier this month, MHQP released results from its 2025 statewide Patient Experience Survey which revealed widening racial disparities among commercially insured patients in two areas central to high quality primary care — Behavioral Health Screening and
MHQP Announces Winners of 2025 Patient Experience Awards
(March 2026)
MHQP is pleased to recognize the recipients of the 2025 MHQP Patient Experience Awards. Established in 2018, this awards program honors primary care practices that achieve the highest scores from their patients on MHQP’s annual Patient Experience Survey — the only statewide survey dedicated to measuring patient experience in primary care across Massachusetts.
Launched in 2005, the statewide
MHQP’s Statewide Patient Experience Survey Reveals Widening Racial Disparities in Key Primary Care Areas
(February 2026)
The results of MHQP’s 2025 statewide Patient Experience Survey reveal widening racial disparities among commercially insured patients in two areas central to high quality primary care — Behavioral Health Screening and Self-Management Support. These domains capture whether a patient reports that someone in their provider’s office screened them for depression and anxiety or helped them set goals
Persistent Disparities for Black Patients: Facts from the Massachusetts Primary Care Dashboard
(February 2026)
In honor of Black History Month, we are highlighting the persistent disparities in healthcare access and quality experienced by Black communities in Massachusetts and beyond.
In the Massachusetts Primary Care Dashboard produced by the Center for Health Information and Analysis (CHIA) in collaboration with MHQP, Black respondents reported less
Declining Primary Care Capacity: Facts from the Massachusetts Primary Care Dashboard
(January 2026)
Adequate primary care capacity is crucial for ensuring that people have access to comprehensive services, including preventive care and chronic disease management. However, many patients in Massachusetts are facing challenges in accessing primary care. Recent news reports shed light on the crisis. Tens of thousands of patients are losing their primary care clinicians due to changes
Paying Tribute to Dr. Lester Hartman
(January 2026)
MHQP mourns the loss of Lester Hartman, MD, pediatrician, lifelong advocate for patient-centered care and data-based improvement, and dear friend of our organization. Dr. Hartman was a mainstay at Westwood Mansfield Pediatrics, where he practiced for decades before retiring as senior partner in 2021.
“Lester was at first skeptical, but
Repertoire Magazine Highlights MHQP Initiatives to Improve Primary Care
(January 2026)
Repertoire Magazine has published a broad-sweeping article highlighting MHQP’s commitment to strengthening primary care in Massachusetts and beyond. Based on an interview with President and CEO Barbra Rabson, the piece explores:
- The origins of MHQP’s initiatives to address the primary care crisis in Massachusetts
- The rationale for increased
Reflections on 2025 and 30 Years
(January 2026)
Happy New Year from MHQP!
As we prepare to celebrate our 30th anniversary at an event in May 2026, we reflect on our achievements in 2025 and MHQP’s vital role in driving improvements in healthcare quality in Massachusetts over the past three decades. Our journey is marked by notable
Primary Care Task Force Recommendations Are Necessary But Not Sufficient, Says MHQP’s Rabson in Globe Letter
(December 2025)
MHQP President and CEO, Barbra Rabson, ended 2025 with an urgent call to increase support for primary care in a Letter to the Editor published in the December 30th issue of the Boston Globe, calling the recommendations from the state’s Primary Care Access, Delivery, and Payment Task Force
Announcing Barbra Rabson’s Transition from MHQP
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(November 2025)
Barbra Rabson Interviewed about Primary Care on Betsy Lehman Center’s Patient Safety Beat
(October 2025)
MHQP President and CEO, Barbra Rabson, was interviewed by the The Betsy Lehman Center for Patient Safety’s Patient Safety Beat on the urgent need to address challenges in primary care.
The interview highlights primary care’s crucial role as the foundation of the healthcare system and in keeping patients safe. Barbra
MHQP Data Featured in CHIA Report Detailing Equity Gaps in Massachusetts Healthcare
(September 2025)
The Center for Health Information and Analysis (CHIA) issued an important report last week that reveals deeply concerning disparities in health outcomes and quality of care in our state.
The report is entitled “Equity in Quality of Care: Select Clinical Quality and Patient Experience Measures in Massachusetts Stratified by Race and
Marion Pediatrics Shines with Five Patient Experience Awards
(September 2025)
When Barbra Rabson, MHQP’s President and CEO, read the list of award winners at MHQP’s Annual Patient Experience Awards Celebration earlier this year, she had to take a deep breath before reading the awards for Marion Pediatrics. That’s because Marion Pediatrics received awards in five categories — for Patient-Provider
Unnecessary ED Visits: Facts from the Massachusetts Primary Care Dashboard
(August 2025)
Unnecessary ED visits are widely seen as a costly symptom of a healthcare system with insufficient access to primary care. When people cannot easily get in to see a primary care clinician, they often end up in the ED for conditions that are better managed in the primary care setting. This is why one of the most
MHQP Pays Tribute to Nancy Finn, Longstanding Member of MHQP’s Consumer Health Council and Former Board Member
(August 2025)
We at MHQP were deeply saddened to learn of the passing of Nancy B. Finn earlier this summer after a brief illness. Nancy was a key member of MHQP’s Consumer Health Council from 2015-2025 and served on MHQP’s Board of Directors from 2015-2020. She was a respected leader in digital
In Globe Letter, Barbra Rabson Urges Strong Focus on Rebuilding Primary Care
(July 2025)
MHQP continues to focus attention on the urgent need to address our failing primary care system — this time with a Letter to the Editor by President and CEO Barbra Rabson published in the July 24th issue of The Boston Globe. With the Globe’s permission, we are posting
MHQP Welcomes Chevaunne Edwards
(July 2025)
“I feel like it was kismet.”
That’s how Chevaunne Edwards, MPH, describes her journey to becoming MHQP’s new Director of Quality Measurement and Analytics.
Chevaunne has more than a decade of experience in healthcare quality, patient experience and data analytics, and served briefly as the nation’s Program Manager for CAHPS (Consumer
The Primary Care Dashboard Paints a Troubling Picture for Massachusetts Healthcare
By Barbra G. Rabson
(June 2025)
“We’re beyond a crisis.”
That is how State Senator Cindy Friedman chose to characterize the current state of primary care in the Commonwealth in her opening remarks to Massachusetts’ newly established Primary Care Access, Delivery, and Payment Task Force in April.
The updated data in the Primary Care Dashboard released last week by the Center
Barbra Rabson Receives Primary Care Community Leadership Award from Primary Care Collaborative
(June 2025)
MHQP is pleased to announce that Barbra Rabson, MHQP’s President and CEO, was honored with the Primary Care Community Leadership Award by the Primary Care Collaborative (PCC) at its Barbara Starfield Awards Dinner on June 4, 2025, in Washington, DC.
“Under her leadership, MHQP has become a national leader in the
Updated Dashboard Monitors the Health of Massachusetts’ Primary Care System
(June 2025)
The Center for Health Information and Analysis (CHIA) has released its latest Primary Care Dashboard to monitor the health of the primary care system in Massachusetts in collaboration with MHQP.
A high-functioning primary care system can lead to better patient outcomes, lower costs, and more equitable care. Access to
A Roadmap to Reduce Medical Mistrust with Black Patients in Primary Care
(May 2025)
Trust is central to quality healthcare, yet it is a major concern for many Black patients.1 According to data compiled over the past four years through MHQP’s annual statewide Patient Experience Survey, there is a significant disparity in trust between Black and White patients in primary care in Massachusetts.
MHQP Releases Updated Clinical Quality Data for Primary Care Practices
(May 2025)
Reinforcing its ongoing commitment to health care transparency, MHQP is pleased to once again release clinical quality performance data for primary care practices across Massachusetts. These data document practice-by-practice level results for 2023 across a wide range of clinical practices, including recommended preventative screenings, and offer patients a way