MHQP developed and launched a first-in-the-nation survey focused on patient experience with telehealth in response to the massive shift to virtual care during the COVID-19 pandemic. The purpose of this effort was to benchmark patient experiences with telehealth services, provide data to establish improvement targets, and encourage provider organizations to identify best practices. The survey was
The following is a sampling of verbatim quotes collected in MHQP’s pandemic telehealth experience surveys conducted during the summer of 2021. The purpose of these surveys was to evaluate and contrast telehealth experiences for both clinicians and patients. These quotes illustrate MHQP’s key findings from the surveys.
Wayne Altman, MD, FAAFP
Jaharis Family Chair of Family Medicine
Tufts University School of Medicine
Jennifer Azzara, MM
Senior Director, Performance Improvement & Organizational Development
Community Care Cooperative
Ray Campbell, JD, MPA
Executive Director
Center for Health Information and Analysis
Gertha Dabady, DNP, APRN, FNP-BC
Nurse Practitioner, Boston Medical Center
Assistant Professor of Medicine, Boston University School of Medicine
Clara Filice, MD,
(December 2019)
MHQP has announced the winners of the 2019 “MHQP Patient Experience Awards.” MHQP introduced this award program last year as a way to recognize the primary care practices that perform highest on its annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
MHQP received