Black, Hispanic and Asian Patients Report Worse Patient Experiences than White Patients in Massachusetts
(February 2023)
MHQP Convening Stakeholders to Explore Drivers of These Disparities and How to Reduce Them

Black, Asian and Hispanic patients report worse experiences than White, non-Hispanic patients in Massachusetts. This is the key finding of an analysis of data collected in MHQP’s annual statewide Patient Experience Survey of commercially-insured patients,


The National Academies of Sciences, Engineering, and Medicine (NASEM), a nationally renowned institution of science,
A high-functioning primary care system has been shown to lead to better patient outcomes, lower costs, and more equitable care, and is key to keeping patients well and out of hospitals and emergency departments.
MHQP is excited to launch an initiative to measure racial and ethnic disparities in patient experiences across Massachusetts by utilizing the same instrument and methodology we have used to measure patient experience in the state since 2006.
The Department of Population Medicine at the Harvard Pilgrim Health Care Institute, a Harvard Medical School affiliate, has released the results of a research study on telehealth use in the Commonwealth since the onset of the COVID-19 pandemic. MHQP supported the effort by collecting and analyzing qualitative interview data
A primary care provider and President and CEO of the Mount Auburn Cambridge
MHQP’s Amy Stern, Andrew D’Amour, Jim Courtemanche, and Barbra Rabson have co-authored an important article in collaboration with Nadeem Karimbux, Dean of the Tufts School of Dental Medicine, and Dr. Mike John, Associate Professor at the Minnesota School of Dentistry. The article, which was recently published in
Raji Rajan, MBA, MS, and her husband, Raj, both decided to shift their careers to work in healthcare after the medical procedure that saved Raj’s life. This was back in 2008. Raji was spending her days working as a Senior Software Engineer at Fidelity and her evenings helping Raj