Improving Healthcare Through Collaboration and Measurement
Since 1995, MHQP has been leveraging its unique position as an independent coalition of key stakeholder groups (providers, payers and patients) in Massachusetts healthcare to help provider organizations, health plans and policy makers improve the quality of patient care experiences throughout the state. We do this by:
- measuring and publicly reporting non-biased, trusted and comparable patient experience data;
- sharing tools, guidelines and best practices to help support improvement efforts; and
- catalyzing collaboration to find breakthrough solutions to shared challenges.
MHQP’s work is driven by and organized around the principle that the challenges facing healthcare can only be solved through collaboration and innovation across key stakeholder groups – including patients, whom we believe are the most underutilized resources in the healthcare system. MHQP is the neutral body that brings these organizations and individuals together to find shared interests and solve problems that none can solve alone.
Breaking News
News and Views
MHQP Looks Forward to Serving on State’s New Primary Care Task Force
(March 2025) In January 2025, Governor Maura Healey signed Chapter 343 of the Acts of 2024, An Act Enhancing the Market Review Process. Section 80 of this Act establishes a new 25-member Task Force on primary care access, delivery, and financial
MHQP’s Natalya Martins Discusses Project to Advance Equity in Endometriosis Care on WGBH’s “All Things Considered”
(March 2025) Black women with endometriosis are often dismissed, misdiagnosed, and denied high quality and equitable care. Their experiences, shared in a recent segment on WBGH’s All Things Considered, underscore the urgent need for systemic change. The conversation between host Arun
MHQP Announces Winners of 2024 Patient Experience Awards
(February 2025) MHQP is pleased to announce the winners of the 2024 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Patient Experience Survey,
Black, Asian and Hispanic Patients Report Lower Levels of Trust in Their Healthcare Providers Compared to White Patients
(January 2025) MHQP’s Annual Statewide Patient Experience Survey Documents Disparities for Fourth Year in a Row Patient-provider trust is widely viewed as a foundational element of quality patient care. Research shows that higher levels of trust are associated with
Key Initiatives
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