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News & Views 2019-10-24T22:37:03+00:00

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MHQP Introduces New Resource to Help Empowered Patients

(November 2019)

Healthcare leaders around the country recognize that engaging patients through collaborative and personalized care is a key to reducing costs and improving outcomes.

To advance this cause, Massachusetts Health Quality Partners (MHQP), with the help of its Consumer Health Council (CHC), has created a new section on the MHQP website dedicated to

The Future of Primary Care in Massachusetts

By Barbra G. Rabson

(October 2019) 

Lately, I’ve been thinking a lot about the future of primary care in Massachusetts. I was inspired in part by work we’ve been doing at MHQP to explore barriers to affordability through the patient’s eyes, and lack of access to primary care was one of those

MHQP Working with CHIA to Collect, Aggregate and Report HEDIS Data

(October 2019)

MHQP is pleased to announce that it has been awarded a contract from the Center for Health Information and Analysis (CHIA) to collect, aggregate and report Commercial Healthcare Effectiveness Data and Information Set (HEDIS) measures.

The contract calls for MHQP to:

  • Identify a subset of commercial HEDIS measures for reporting
  • Collaborate with health plans in the Commonwealth to collect

MHQP’s Unique Data Sets Enable First-Time Look at Link Between Patient Engagement Activities and Patient Experience

(August 2019)

“To our knowledge, this is the first study of its kind to examine the relationship between patient engagement activities and patients’ reported experience of care,” say the authors of Patient Engagement Activities and Patient Experience: Are Patients With a History of Depression the Canary in the Coal Mine?, an article

Massachusetts Community Health Centers Excelling at Patient Experience

(May 2019)

Earlier this year, MHQP introduced the “MHQP Patient Experience Awards,” which recognized the 33 primary care practices throughout Massachusetts that performed highest on our annual statewide Patient Experience Survey. The winning practices are extremely diverse in size, structure and location, proving that patients can have great experiences in many different

The Link Between Patient Experience and Affordability: The Potential Power of Patients


By Barbra Rabson, MHQP President and CEO

(May 2019)

I’ve spent the last two decades of my career dedicated to measuring and improving patient experience and patient engagement and have always believed that listening to patients about their experiences can be our best path to improving our healthcare system. Recently, I’ve had the

MHQP’s Courtemanche Co-Authors Study on Feasibility of Quality and Cost Comparisons Across States Using Local Claims Data

(May 2019)

Jim Courtemanche, MHQP’s Vice President of Programs and Analytics, has co-authored an important article featured in The American Journal of Managed Care in May 2019. The manuscript, Producing Comparable Cost and Quality Results from All-Payers Claims Databases, was developed in collaboration with the Network for Regional Healthcare Improvement (NRHI), the Center

MHQP Adds New Voices to Physician Council

(May 2019)

MHQP is pleased to welcome representatives from four extraordinary organizations as new members of its Physician Council: Cambridge Health Alliance (CHA), Community Care Cooperative (C3), Boston Medical Center (BMC) and Acton Medical Associates (AMA). Each of these organizations adds an important and unique perspective to MHQP:

  • Cambridge Health Alliance is an academic community health system with three hospitals and an extensive primary care network

MHQP Releases Results of Only Statewide Survey of Patient Experiences in Primary Care

(January, 2019)

For the 14th year, MHQP has released the results of its annual survey assessing patient experiences in primary care. This is the only publicly-reported statewide survey of patient experiences in Massachusetts.

The results of the survey are posted on www.HealthcareCompassMA.org, MHQP’s consumer-facing website. One of the “best-kept secrets” in Massachusetts healthcare, this site provides detailed patient experience results

What Does It Take to Deliver Exceptional Patient Experience in Primary Care?

(January 2019)

Is there a “secret sauce” behind exceptional patient experiences in primary care?

We spoke with the leaders of some of the 33 adult and pediatric practices that were recognized in 2018 as winners of the first annual MHQP Patient Experience Awards to understand what they do to deserve such high praise from their patients.

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