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As the COVID-19 pandemic began to take hold, most interactions between providers and patients moved to computer screens and telephones. Many people in healthcare have long been advocating for telehealth as a way to improve access. Telehealth has tremendous potential for improving patient care, but we still have much to learn. Now that the pandemic has forced virtual care to the forefront, we have both an opportunity and a responsibility to enhance telehealth as an effective and sustainable component of care.
MHQP is uniquely positioned to help advance the future of telehealth. As a neutral coalition of stakeholder groups, MHQP can bring providers, health plans and patients together to solve challenging problems such as this that none can solve alone. While we understand many aspects of telehealth policy and implementation are complex, we are determined to do what we can to help telehealth transform care delivery and drive healthcare experience improvements for both patients and providers in Massachusetts for years to come.
Here is a list of the posts on this site related to MHQP’s activities on telehealth:
Employers Value Telehealth’s Convenience But Are Skeptical About Its Impact on Cost, MHQP/AIM Study Shows
(October 2023)
When telehealth usage surged during the pandemic as a safe way for patients and providers to interact, MHQP conducted a series of surveys among providers and patients to provide real-time feedback to the field about this rapidly evolving tool. The input we received was extremely valuable in helping
Boston Globe Articles Address Future of Telehealth; Prominently Feature MHQP
(March 2023)
Boston Globe reporter Felice Freyer has published two important articles focused on the future of telehealth in Massachusetts that prominently feature MHQP and its stakeholders.
The first article (“State’s largest insurer extends full telehealth coverage indefinitely” from February 19) spotlights Blue Cross Blue Shield of Massachusetts’ decision to continue paying
Study Finds Disparities in Telehealth Usage Since the Onset of the Pandemic
(November 2022)
The Department of Population Medicine at the Harvard Pilgrim Health Care Institute, a Harvard Medical School affiliate, has released the results of a research study on telehealth use in the Commonwealth since the onset of the COVID-19 pandemic. MHQP supported the effort by collecting and analyzing qualitative interview data
Telehealth Satisfaction: Up for Clinicians, Down for Patients
(October 2022)
Two-and-a-half years since the beginning of the pandemic, what have we learned about telehealth and how can we make it better for everyone? MHQP has endeavored to answer this question throughout the pandemic in multiple ways.
First, we launched “Together for Better Telehealth” in the summer of 2020, a
Evaluating Patient Experiences of Primary Care by Visit Mode and Visit Reason During the Pandemic
(September 2022)
MHQP’s Jim Courtemanche, Nathalie McIntosh, Raji Rajan and Barbra Rabson co-authored, along with Blue Cross Blue Shield of Massachusetts’ Mark Friedberg, an important study investigating adult patient experiences of, and satisfaction with, in-person, video, and telephone visits in primary care during the COVID-19
MHQP’s Rabson and McIntosh Co-Author Award-Winning Study on Telehealth
(August 2022)
MHQP’s Barbra Rabson and Nathalie McIntosh are co-authors of an important article which has earned the Telehealth and Medicine Today journal 2021 Annual Editors Best Article Award, exhibiting the most views, downloads, and citations.
The independent academic healthcare publisher, Partners in Digital Health (PDH), published findings from the three-part
MHQP Confirms Significant Drop-Off in Key Preventive Care Measures During the Pandemic
(May 2022) Alarming declines in cancer screening procedures, routine tests for patients with diabetes, and childhood immunizations recorded
Data released today by MHQP confirm what many providers and policymakers feared – that preventive care declined during the pandemic, especially for procedures that required patients to visit a clinical setting in person.
Patients Really Like Telehealth. Let’s Resolve to Make It Work.
By Barbra G. Rabson
(January 2022)
At the beginning of the pandemic, I penned a post I called “Now Is the Time to Get Telehealth Right” in which I suggested that something good might emerge from what I called our “grand telehealth experiment.” Well, my friends, the pandemic may not be over
Advancing Understanding of Telehealth Inequities Through HPHCI’s WIFI Study
(2021 - 2022)
Overview:
As part of a study conducted in partnership with the Harvard Pilgrim Health Care Institute (HPHCI), MHQP interviewed patients, providers and community leaders to better understand potential socioeconomic, racial, and ethnic inequities in telehealth usage in Massachusetts since the onset of the COVID-19 pandemic. The interviews explored topics such as insurance coverage of telehealth, access to telehealth, and
How Patients and Clinicians Really Feel About Telehealth One Year Later
Telehealth has tremendous potential to improve patient care, but we still have much to learn. The pandemic forced us into a massive experiment. So, what have we learned about telehealth over the past crazy, challenging, disorienting, disruptive year?
MHQP has dedicated itself to this help answer this question. First, we launched “