(September 2025)
When Barbra Rabson, MHQP’s President and CEO, read the list of award winners at MHQP’s Annual Patient Experience Awards Celebration earlier this year, she had to take a deep breath before reading the awards for Marion Pediatrics. That’s because Marion Pediatrics received awards in five categories — for Patient-Provider
(February 2025)
MHQP is pleased to announce the winners of the 2024 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
First conducted in 2005, MHQP’s statewide survey,
(January 2025)
MHQP’s Annual Statewide Patient Experience Survey Documents Disparities for Fourth Year in a Row
Patient-provider trust is widely viewed as a foundational element of quality patient care. Research shows that higher levels of trust are associated with patients’ willingness to seek treatment,1,2 adherence to treatment recommendations,3,4 and improved health outcomes.5 This dynamic
Against the backdrop of some important policy steps to begin addressing the fragile state of primary care in Massachusetts, MHQP is releasing data from its 2024 Statewide Patient Experience Survey which reconfirms that access to primary care is a persistent
(January 2025)
MHQP’s Board of Directors has recommended an expansion in MHQP’s work scope to include primary care-adjacent clinical areas, particularly behavioral health. The Board sees a critical need for MHQP’s measurement expertise and sense-making capabilities in this space, given behavioral health’s significant impact on physical health and overall healthcare costs. This need has become even more urgent given
(February 2024)
MHQP is pleased to announce the winners of the 2023 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Commercial Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.
In 2023, MHQP received more than
(February 2024)
Black and Asian patients reported worse experiences in primary care than White patients across many categories in MHQP’s 2023 statewide Patient Experience Survey, the results of which were released today. The same was true of Hispanic/Latino patients when compared to non-Hispanic/Latino patients.
Evidence has shown that positive patient experiences are associated with better health
MHQP’s statewide Patient Experience Survey confirms that patients are struggling to access primary care.
Scores for pediatric care declined in other critical areas as well.
(February 2024)
The results of MHQP’s annual statewide Patient Experience Survey, which were released today, offer an important indication of how patients’ experiences have shifted during and after the pandemic.
First
(May 2023)
MHQP is pleased to announce that we have again been selected by the Executive Office of Health and Human Services (EOHHS) for the Commonwealth of Massachusetts as its vendor to survey members of MassHealth, the state’s Medicaid program, about their experiences of care. MHQP completed a five-year contract for
(March 2023)
Through a Special Initiatives grant from the Blue Cross Blue Shield of Massachusetts Foundation (BCBSMAF), MHQP has launched a new project designed to help better understand why Asian patients report worse experiences with primary care than other racial populations. A deeper understanding requires a more nuanced consideration of the