Massachusetts Health Quality Partners
Massachusetts Health Quality Partners

MHQP’s Statewide Patient Experience Survey Reveals Widening Racial Disparities in Key Primary Care Areas

(February 2026)

The results of MHQP’s 2025 statewide Patient Experience Survey reveal widening racial disparities among commercially insured patients in two areas central to high quality primary care — Behavioral Health Screening and Self-Management Support. These domains capture whether a patient reports that someone in their provider’s office screened them for depression and anxiety or helped them set goals

MHQP’s Statewide Patient Experience Survey Reveals Widening Racial Disparities in Key Primary Care Areas2026-02-10T15:28:12-05:00

Reflections on 2025 and 30 Years

(January 2026)

Happy New Year from MHQP!

As we prepare to celebrate our 30th anniversary at an event in May 2026, we reflect on our achievements in 2025 and MHQP’s vital role in driving improvements in healthcare quality in Massachusetts over the past three decades. Our journey is marked by notable

Reflections on 2025 and 30 Years2026-01-05T14:52:26-05:00

Marion Pediatrics Shines with Five Patient Experience Awards

(September 2025)

When Barbra Rabson, MHQP’s President and CEO, read the list of award winners at MHQP’s Annual Patient Experience Awards Celebration earlier this year, she had to take a deep breath before reading the awards for Marion Pediatrics. That’s because Marion Pediatrics received awards in five categories — for Patient-Provider

Marion Pediatrics Shines with Five Patient Experience Awards2025-09-03T15:06:27-04:00

MHQP Announces Winners of 2024 Patient Experience Awards

(February 2025) 

MHQP is pleased to announce the winners of the 2024 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.

First conducted in 2005, MHQP’s statewide survey,

MHQP Announces Winners of 2024 Patient Experience Awards2025-02-25T16:57:52-05:00

MHQP’s Statewide Patient Experience Survey Shows Patients Struggling to Access Primary Care Clinicians for Fourth Year in a Row

(February 2025)

While Primary Care Experience Scores Have Improved, Access Remains Below Pre-Pandemic Levels

Against the backdrop of some important policy steps to begin addressing the fragile state of primary care in Massachusetts, MHQP is releasing data from its 2024 Statewide Patient Experience Survey which reconfirms that access to primary care is a persistent

MHQP’s Statewide Patient Experience Survey Shows Patients Struggling to Access Primary Care Clinicians for Fourth Year in a Row2025-03-12T13:40:47-04:00

Expanding MHQP’s Impact: Insights and Opportunities in Behavioral Health

(January 2025)

MHQP’s Board of Directors has recommended an expansion in MHQP’s work scope to include primary care-adjacent clinical areas, particularly behavioral health. The Board sees a critical need for MHQP’s measurement expertise and sense-making capabilities in this space, given behavioral health’s significant impact on physical health and overall healthcare costs. This need has become even more urgent given

Expanding MHQP’s Impact: Insights and Opportunities in Behavioral Health2025-11-17T16:34:22-05:00

Black, Asian and Hispanic Patients Report Lower Levels of Trust in Their Healthcare Providers Compared to White Patients

(January 2025)

MHQP’s Annual Statewide Patient Experience Survey Documents Disparities for Fourth Year in a Row

Patient-provider trust is widely viewed as a foundational element of quality patient care. Research shows that higher levels of trust are associated with patients’ willingness to seek treatment,1,2 adherence to treatment recommendations,3,4 and improved health outcomes.5 This dynamic

Black, Asian and Hispanic Patients Report Lower Levels of Trust in Their Healthcare Providers Compared to White Patients2025-11-17T16:37:38-05:00

MHQP Announces Winners of 2023 Patient Experience Awards

(February 2024) 

MHQP is pleased to announce the winners of the 2023 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on our annual Commercial Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.

In 2023, MHQP received more than

MHQP Announces Winners of 2023 Patient Experience Awards2024-03-18T15:44:17-04:00

MHQP’s Statewide Survey Shows Patients Continue to Experience Racial and Ethnic Disparities in Massachusetts

(February 2024)

Black and Asian patients reported worse experiences in primary care than White patients across many categories in MHQP’s 2023 statewide Patient Experience Survey, the results of which were released today. The same was true of Hispanic/Latino patients when compared to non-Hispanic/Latino patients.

Evidence has shown that positive patient experiences are associated with better health

MHQP’s Statewide Survey Shows Patients Continue to Experience Racial and Ethnic Disparities in Massachusetts2024-03-05T09:44:15-05:00

Patient Experience Scores for Adults Improve Since Before the Pandemic, Except in One Key Area: Access

MHQP’s statewide Patient Experience Survey confirms that patients are struggling to access primary care.
Scores for pediatric care declined in other critical areas as well.

(February 2024)

The results of MHQP’s annual statewide Patient Experience Survey, which were released today, offer an important indication of how patients’ experiences have shifted during and after the pandemic.

First

Patient Experience Scores for Adults Improve Since Before the Pandemic, Except in One Key Area: Access2024-03-19T10:10:38-04:00
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