For more than a decade, MHQP has helped healthcare provider groups in Massachusetts hear from patients through one of our most powerful tools, the Statewide Patient Experience Survey (PES). This time-tested and valued instrument captures feedback from a large sample of adult and pediatric patients across the state. MHQP has been a leader in measuring patients’ experiences
MHQP is working with the Center for Health Information and Analysis (CHIA) to collect, aggregate and report commercial Healthcare Effectiveness Data and Information Set (HEDIS) measures. The contract calls for MHQP to:
MHQP is helping to develop clinical quality measures related to orthopedic surgery, specifically total hip and total knee arthroplasty. Our role in this three-year project is to elicit stakeholder input (patients, providers, payers and others) throughout the measure development process through focus groups, semi-structured interviews, and multi-stakeholder co-design workshops with both patients and providers.
MHQP was selected as the vendor to conduct statewide patient experience surveys of people insured through the Massachusetts Medicaid program, MassHealth, and participating in the new Accountable Care Organization (ACO) and Community Partners (CP) programs. The value-based program includes patient experience as one of the metrics on which ACOs will be measured. The contract focuses on three
MHQP completed the first-ever statewide survey of patient engagement practices in primary care. The purpose of the project was to create an inventory of activities that are believed to be helpful in enhancing patient engagement and to highlight successful patient engagement strategies for others to adopt.
The outcome of this project imbued MHQP with unique knowledge about structural
This multi-year improvement effort gave the state a unique opportunity to rally organizations interested in improving pediatric healthcare quality to pursue shared goals. MHQP’s role included:
In 2012, MHQP partnered with Consumer Reports, which, for the first time in its history, published patient experience ratings of primary care physician groups in a special version of the magazine for distribution to its subscribers and newsstands in Massachusetts.
MHQP led the Greater Boston coalition for Aligning Forces for Quality (AF4Q), The Robert Wood Johnson Foundation’s multipronged effort to lift the overall quality of health care in communities across the nation. Boston was one of 16 communities selected to participate. This endeavor focused on three areas:
Launched in 2011, MHQP’s Consumer Health
This project piloted a short form and electronic mode of MHQP’s annual patient experience survey to evaluate the efficacy of new methodological approaches in future iterations of the survey. MHQP created, fielded and analyzed responses to a short form survey instrument that is considerably shorter than the standard PCMH CG-CAHPS 2.01 patient experience survey in use at
MHQP was selected by the Massachusetts Health Care Quality and Cost Council to create a three-year plan for publicly reporting quality and cost measures on the Council’s consumer-facing website (no longer active).
Areas investigated for the reporting plan included: