Against the backdrop of some important policy steps to begin addressing the fragile state of primary care in Massachusetts, MHQP is releasing data from its 2024 Statewide Patient Experience Survey which reconfirms that access to primary care is a persistent
(February 2025)
Our healthcare system is failing Black women living with endometriosis. This chronic inflammatory disease, which often leads to severe pelvic pain, painful periods, and infertility, disproportionately impacts Black women, who experience longer delays to diagnosis,
(January 2025)
MHQP’s Board of Directors has recommended an expansion in MHQP’s work scope to include primary care-adjacent clinical areas, particularly behavioral health. The Board sees a critical need for MHQP’s measurement expertise and sense-making capabilities in this space, given behavioral health’s significant impact on physical health and overall healthcare costs. This need has become even more urgent given
(January 2025)
MHQP’s Annual Statewide Patient Experience Survey Documents Disparities for Fourth Year in a Row
Patient-provider trust is widely viewed as a foundational element of quality patient care. Research shows that higher levels of trust are associated with patients’ willingness to seek treatment,1,2 adherence to treatment recommendations,3,4 and improved health outcomes.5 This dynamic
(January 2025)
MHQP is pleased to welcome three accomplished individuals to its Board of Directors — Pam Ressler, Jeff Levin-Scherz and Tak Tang.
“We are absolutely thrilled to have Pam, Jeff and Tak on the board to help guide the organization into its future,” said Julita Mir, Chair of the MHQP Board of Directors. “Their unique perspectives and valued expertise will
(January 2025)
2024 was an unsettling year, as Massachusetts health care experienced unprecedented access challenges, widespread clinician burnout, and other unanticipated disruptions. Through all the uncertainty and turmoil, MHQP continued to be a reliable source of data to help us all better understand patient experiences, an innovative force for transparency and
(August 2024)
MHQP is pleased to announce that we have received a funding award through the Eugene Washington PCORI Engagement Award Program, an initiative of the Patient-Centered Outcomes Research Institute, to identify new research directions to address mistrust in healthcare within the Black community. This work will be conducted in collaboration with team members from Boston Medical Center’s implementation
(July 2024)
In July, as the Massachusetts Legislature neared the end of its session, MHQP leaders helped push for draft legislation that would establish a Primary Care Task Force in Massachusetts. This Task Force would help lead the Commonwealth out of its current primary care crisis by studying primary care
Every two years, in partnership with the Center for Health Information Analysis (CHIA), MHQP collects clinical quality performance data from the state’s health plans for commercially insured patients in primary care practices across the Commonwealth.
(June 2024)
“When you’re in healthcare, data is what moves the needle. Having quantitative or qualitative patient experience data as someone on the ground in healthcare and being able to go to your leadership and say, ‘Look how we’re performing,’ or ‘Look what this patient said about this experience,’ that kind
