About Jonathan Small

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So far Jonathan Small has created 172 blog entries.

MHQP Releases Updated Clinical Guidelines with Renewed Focus on Health Equity

(February 2022)

MHQP has released its updated Clinical Guidelines for 2022. This year, the Guidelines are once again highlighting opportunities for clinicians to reduce inequities in care by improving screening for high-risk populations.

At a time when the pandemic has caused a sharp decrease in routine cancer screenings, and policies that aim to ensure equitable access to appropriate care

MHQP Releases Updated Clinical Guidelines with Renewed Focus on Health Equity2022-02-23T16:58:42-05:00

Backlash Must Fuel Renewed Commitment to Health Equity

By Barbra G. Rabson

(February 2022) 

Since the summer of 2020, when the murder of George Floyd and the COVID pandemic spawned a reawakening about racial injustice in this country, I have been impressed and proud of the commitment to health equity at so many levels in the Massachusetts healthcare system. Company CEOs,

Backlash Must Fuel Renewed Commitment to Health Equity2022-02-10T09:47:47-05:00

MHQP Announces Winners of 2021 Patient Experience Awards

(January 2022) 

MHQP has announced the winners of the 2021 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on its annual Commercial Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.

The

MHQP Announces Winners of 2021 Patient Experience Awards2022-01-24T16:16:07-05:00

We Need Better Data to Tackle Health Disparities, Massachusetts Taxpayers Foundation Study Finds

~MHQP Serves as Critical Source of Information for this Important Report~

(January 2022)

To truly advance its equity goals, Massachusetts must take a leadership role in collecting and analyzing racial and ethnic health disparities, a new Massachusetts Taxpayers Foundation (MTF) report suggests. The report underlines how Massachusetts must improve data collection and reporting requirements across health agencies to ensure

We Need Better Data to Tackle Health Disparities, Massachusetts Taxpayers Foundation Study Finds2022-02-08T14:19:27-05:00

MHQP Using Artificial Intelligence to Make Patient Comments More Actionable

(December 2021)

Patient narratives – hearing feedback directly from patients in their own words – is perhaps the most powerful tool for healthcare practices to improve patient experiences. Qualitative feedback can provide personal insights and perspectives that no quantitative data can offer.

Recognizing this fact, MHQP took action a few years ago to

MHQP Using Artificial Intelligence to Make Patient Comments More Actionable2022-02-10T09:42:08-05:00

Patients Really Like Telehealth. Let’s Resolve to Make It Work.

By Barbra G. Rabson

(January 2022) 

At the beginning of the pandemic, I penned a post I called “Now Is the Time to Get Telehealth Right” in which I suggested that something good might emerge from what I called our “grand telehealth experiment.” Well, my friends, the pandemic may not be over

Patients Really Like Telehealth. Let’s Resolve to Make It Work.2022-01-04T17:32:16-05:00

Statewide Patient Experience Survey (PES)
(2006 - Present)

For more than a decade, MHQP has helped healthcare provider groups in Massachusetts hear from patients through one of our most powerful tools, the Statewide Patient Experience Survey (PES). This time-tested and valued instrument captures feedback from a large sample of adult and pediatric patients across the state. MHQP has been a leader in measuring patients’ experiences

Statewide Patient Experience Survey (PES)
(2006 - Present)
2022-02-02T12:30:07-05:00

Collecting, Aggregating and Reporting HEDIS Data with CHIA
(2019 - Present)

MHQP is working with the Center for Health Information and Analysis (CHIA) to collect, aggregate and report commercial Healthcare Effectiveness Data and Information Set (HEDIS) measures. The contract calls for MHQP to:

    • Identify a subset of commercial HEDIS measures for reporting
    • Collaborate with health plans in the Commonwealth to collect source data
    • Aggregate and report
Collecting, Aggregating and Reporting HEDIS Data with CHIA
(2019 - Present)
2022-02-02T12:28:45-05:00

Survey of Patient Experiences with Telehealth
(2020 - Present)

MHQP developed and launched a first-in-the-nation survey focused on patient experience with telehealth in response to the massive shift to virtual care during the COVID-19 pandemic. The purpose of this effort is to benchmark patient experiences with telehealth services, provide data to establish improvement targets, and encourage provider organizations to identify best practices.

The survey instrument is based

Survey of Patient Experiences with Telehealth
(2020 - Present)
2022-02-02T12:27:24-05:00

It’s Time We Started Collecting Data on People with Disabilities

By Barbra G. Rabson

(December 2021)

As a measurement organization, MHQP has a long track record for reporting comparative performance information to drive improvements in Massachusetts healthcare. We are now focused on reporting performance on health equity and are working to generate the data to enable us to do so. MHQP and our

It’s Time We Started Collecting Data on People with Disabilities2021-12-20T08:06:39-05:00
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