(September 2025)
When Barbra Rabson, MHQP’s President and CEO, read the list of award winners at MHQP’s Annual Patient Experience Awards Celebration earlier this year, she had to take a deep breath before reading the awards for Marion Pediatrics. That’s because Marion Pediatrics received awards in five categories — for Patient-Provider Communications, Empowering Patient Self Care, How Well Providers
Unnecessary ED visits are widely seen as a costly symptom of a healthcare system with insufficient access to primary care. When people cannot easily get in to see a primary care clinician or choose not to go to primary care for a variety of reasons, they often end up in the ED for conditions that are better managed
(August 2025)
We at MHQP were deeply saddened to learn of the passing of Nancy B. Finn earlier this summer after a brief illness. Nancy was a key member of MHQP’s Consumer Health Council from 2015-2025 and served on MHQP’s Board of Directors from 2015-2020. She was a respected leader in digital
(July 2025)
MHQP continues to focus attention on the urgent need to address our failing primary care system — this time with a Letter to the Editor by President and CEO Barbra Rabson published in the July 24th issue of The Boston Globe. With the Globe’s permission, we are posting
(July 2025)
“I feel like it was kismet.”
That’s how Chevaunne Edwards, MPH, describes her journey to becoming MHQP’s new Director of Quality Measurement and Analytics.
Chevaunne has more than a decade of experience in healthcare quality, patient experience and data analytics, and served briefly as the nation’s Program Manager for CAHPS (Consumer
By Barbra G. Rabson
(June 2025)
“We’re beyond a crisis.”
That is how State Senator Cindy Friedman chose to characterize the current state of primary care in the Commonwealth in her opening remarks to Massachusetts’ newly established Primary Care Access, Delivery, and Payment Task Force in April.
The updated data in the Primary Care Dashboard released last week by the Center
(June 2025)
MHQP is pleased to announce that Barbra Rabson, MHQP’s President and CEO, was honored with the Primary Care Community Leadership Award by the Primary Care Collaborative (PCC) at its Barbara Starfield Awards Dinner on June 4, 2025, in Washington, DC.
“Under her leadership, MHQP has become a national leader in the
(June 2025)
The Center for Health Information and Analysis (CHIA) has released its latest Primary Care Dashboard to monitor the health of the primary care system in Massachusetts in collaboration with MHQP.
A high-functioning primary care system can lead to better patient outcomes, lower costs, and more equitable care. Access to these
(May 2025)
Trust is central to quality healthcare, yet it is a major concern for many Black patients.1 According to data compiled over the past four years through MHQP’s annual statewide Patient Experience Survey, there is a significant disparity in trust between Black and White patients in primary care in Massachusetts.
(May 2025)
Reinforcing its ongoing commitment to health care transparency, MHQP is pleased to once again release clinical quality performance data for primary care practices across Massachusetts. These data document practice-by-practice level results for 2023 across a wide range of clinical practices, including recommended preventative screenings, and offer patients a way