CHA’s High Reliability Organization Initiative Helps Propel Windsor Street Primary Care to Patient Experience Awards

(April 2026)

“The biggest change I’ve seen is in communication across all levels of the organization, having a structure and consistency, and trying to promote the voice of the people doing the work. It’s not just top down from leadership; it’s changing the culture of how we communicate with each other and at any level being able to say

CHA’s High Reliability Organization Initiative Helps Propel Windsor Street Primary Care to Patient Experience Awards2026-04-13T14:02:37-04:00

Clinical Quality Data Continue to Uncover Disparities in Primary Care Services

(April 2026)

Clinical quality performance data that MHQP has collected and aggregated from participating commercial payers under contract with the Center for Health Information Analysis (CHIA) reveal statewide disparities in key primary care services. CHIA published these data in March in its Annual Report on the Performance of

Clinical Quality Data Continue to Uncover Disparities in Primary Care Services2026-04-08T22:23:21-04:00

Primary Care and MHQP’s 30 Years of Impact Take Center Stage in Podcast Featuring Barbra Rabson

(March 2026)

MHQP President and CEO, Barbra Rabson, was the guest on this month’s Health or Consequences episode of The Codcast from the CommonWealth Beacon, with hosts John McDonough of the Harvard T.H. Chan School of Public Health and Paul Hattis of the Lown Institute.

In this program, entitled “Trying to measure

Primary Care and MHQP’s 30 Years of Impact Take Center Stage in Podcast Featuring Barbra Rabson2026-03-31T14:21:33-04:00

What Can Primary Care Practices Do to Reduce Disparities?

By Molly Totman, MPH, Vice President of Quality & Engagement

(March 2026)

Earlier this month, MHQP released results from its 2025 statewide Patient Experience Survey which revealed widening racial disparities among commercially insured patients in two areas central to high quality primary care — Behavioral Health Screening and

What Can Primary Care Practices Do to Reduce Disparities?2026-03-16T14:12:38-04:00

MHQP Announces Winners of 2025 Patient Experience Awards

(March 2026) 

MHQP is pleased to recognize the recipients of the 2025 MHQP Patient Experience Awards. Established in 2018, this awards program honors primary care practices that achieve the highest scores from their patients on MHQP’s annual Patient Experience Survey — the only statewide survey dedicated to measuring patient experience in primary care across Massachusetts.

Launched in 2005, the statewide

MHQP Announces Winners of 2025 Patient Experience Awards2026-03-03T08:22:34-05:00

MHQP’s Statewide Patient Experience Survey Reveals Widening Racial Disparities in Key Primary Care Areas

(February 2026)

The results of MHQP’s 2025 statewide Patient Experience Survey reveal widening racial disparities among commercially insured patients in two areas central to high quality primary care — Behavioral Health Screening and Self-Management Support. These domains capture whether a patient reports that someone in their provider’s office screened them for depression and anxiety or helped them set goals

MHQP’s Statewide Patient Experience Survey Reveals Widening Racial Disparities in Key Primary Care Areas2026-02-10T15:28:12-05:00

Persistent Disparities for Black Patients: Facts from the Massachusetts Primary Care Dashboard

(February 2026)

In honor of Black History Month, we are highlighting the persistent disparities in healthcare access and quality experienced by Black communities in Massachusetts and beyond.

In the Massachusetts Primary Care Dashboard produced by the Center for Health Information and Analysis (CHIA) in collaboration with MHQP, Black respondents reported less

Persistent Disparities for Black Patients: Facts from the Massachusetts Primary Care Dashboard2026-02-05T16:07:24-05:00

Declining Primary Care Capacity: Facts from the Massachusetts Primary Care Dashboard

(January 2026)

Adequate primary care capacity is crucial for ensuring that people have access to comprehensive services, including preventive care and chronic disease management. However, many patients in Massachusetts are facing challenges in accessing primary care. Recent news reports shed light on the crisis. Tens of thousands of patients are losing their primary care clinicians due to changes

Declining Primary Care Capacity: Facts from the Massachusetts Primary Care Dashboard2026-02-05T16:03:40-05:00

Repertoire Magazine Highlights MHQP Initiatives to Improve Primary Care

(January 2026)

Repertoire Magazine has published a broad-sweeping article highlighting MHQP’s commitment to strengthening primary care in Massachusetts and beyond. Based on an interview with President and CEO Barbra Rabson, the piece explores:

  • The origins of MHQP’s initiatives to address the primary care crisis in Massachusetts
  • The rationale for increased
Repertoire Magazine Highlights MHQP Initiatives to Improve Primary Care2026-01-07T18:17:24-05:00

Reflections on 2025 and 30 Years

(January 2026)

Happy New Year from MHQP!

As we prepare to celebrate our 30th anniversary at an event in May 2026, we reflect on our achievements in 2025 and MHQP’s vital role in driving improvements in healthcare quality in Massachusetts over the past three decades. Our journey is marked by notable

Reflections on 2025 and 30 Years2026-01-05T14:52:26-05:00
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