CHA’s High Reliability Organization Initiative Helps Propel Windsor Street Primary Care to Patient Experience Awards
(April 2026)
“The biggest change I’ve seen is in communication across all levels of the organization, having a structure and consistency, and trying to promote the voice of the people doing the work. It’s not just top down from leadership; it’s changing the culture of how we communicate with each other and at any level being able to say



MHQP President and CEO, Barbra Rabson, was the guest on this month’s Health or Consequences episode of The Codcast from the CommonWealth Beacon, with hosts John McDonough of the Harvard T.H. Chan School of Public Health and Paul Hattis of the Lown Institute.
Earlier this month, MHQP 

