For more than a decade, MHQP has helped healthcare provider groups in Massachusetts hear from patients through one of our most powerful tools, the Statewide Patient Experience Survey (PES). This time-tested and valued instrument captures feedback from a large sample of adult and pediatric patients across the state. MHQP has been a leader in measuring patients’ experiences
MHQP is working with the Center for Health Information and Analysis (CHIA) to collect, aggregate and report commercial Healthcare Effectiveness Data and Information Set (HEDIS) measures. The contract calls for MHQP to:
MHQP developed and launched a first-in-the-nation survey focused on patient experience with telehealth in response to the massive shift to virtual care during the COVID-19 pandemic. The purpose of this effort was to benchmark patient experiences with telehealth services, provide data to establish improvement targets, and encourage provider organizations to identify best practices. The survey was
This important initiative is investigating the disparities that Black women experience when they seek diagnosis and management of chronic pain, and based on these findings, will begin to identify strategies to address these important issues. In the first phase of our work, MHQP conducted open-ended interviews with adult patients who have experienced chronic (> 6 months) pain and
MHQP was contracted by UMass Memorial Healthcare to conduct interviews with patients and their families in both English and Spanish to better understand barriers and race/ethnicity disparities associated with child well-visits in its network. The findings from these interviews, summarized in MHQP’s report, will be used to inform performance improvement initiatives as part of a network-wide quality improvement
As part of a study conducted in partnership with the Harvard Pilgrim Health Care Institute (HPHCI), MHQP interviewed patients, providers and community leaders to better understand potential socioeconomic, racial, and ethnic inequities in telehealth usage in Massachusetts since the onset of the COVID-19 pandemic. The interviews explored topics such as insurance coverage of telehealth, access to telehealth, and
The Massachusetts Health Policy Commission (HPC) sought to identify all urgent care centers (defined as those sites that serve at least all adult patients on a walk-in basis and have hours of service beyond normal weekday business hours), as well as all limited service/retail clinics licensed by the Massachusetts Department of Public Health. Using available data sets
MHQP is helping to develop clinical quality measures related to orthopedic surgery, specifically total hip and total knee arthroplasty. Our role in this three-year project is to elicit stakeholder input (patients, providers, payers and others) throughout the measure development process through focus groups, semi-structured interviews, and multi-stakeholder co-design workshops with both patients and providers.
MHQP was selected as the vendor to conduct statewide patient experience surveys of people insured through the Massachusetts Medicaid program, MassHealth, and participating in the new Accountable Care Organization (ACO) and Community Partners (CP) programs. The value-based program includes patient experience as one of the metrics on which ACOs will be measured. The contract focuses on three
MHQP completed the first-ever statewide survey of patient engagement practices in primary care. The purpose of the project was to create an inventory of activities that are believed to be helpful in enhancing patient engagement and to highlight successful patient engagement strategies for others to adopt.
The outcome of this project imbued MHQP with unique knowledge about structural
