MHQP Announces Winners of 2025 Patient Experience Awards
(March 2026)
MHQP is pleased to recognize the recipients of the 2025 MHQP Patient Experience Awards. Established in 2018, this awards program honors primary care practices that achieve the highest scores from their patients on MHQP’s annual Patient Experience Survey — the only statewide survey dedicated to measuring patient experience in primary care across Massachusetts.
Launched in 2005, the statewide survey is conducted through a collaborative partnership among MHQP, health plans, and provider organizations. It provides a scientifically rigorous evaluation of patients’ primary care experiences, ensuring accountability and enabling reliable comparisons of practice performance across Massachusetts. In 2025, results were collected from 4,036 primary care clinicians at 876 practices across the state.
Survey results were used to identify top-performing adult primary care and pediatric practices across ten key performance areas:
Patient-Clinician Communications- How Well Clinicians Know Their Patients
- Ease of Access to Care
- Empowering Patient Self Care
- Office Staff Professional Excellence
- Patients’ Trust in Their Clinicians
- Assessment of Patient Behavioral Health Issues (adult practices only)
- Coordinating Patient Care (adult practices only)
- Pediatric Preventive Care (pediatric practices only)
- Assessment of Child Development (pediatric practices only)
In addition to recognizing overall top performers, MHQP is also honoring practices that demonstrated the most significant improvement in a performance category over the past year. All award recipients will be recognized during a virtual celebration hosted by MHQP on March 3, 2026.
“Each year, we are proud to celebrate the practices that have earned this distinction,” said Barbra Rabson, President and CEO of MHQP. “Even as primary care faces ongoing challenges, these organizations continue to deliver outstanding patient experiences. On behalf of patients across Massachusetts, we commend their unwavering dedication to excellence.”
“Primary care is the foundation of our health care system,” said Julita Mir, MD, Chair of the MHQP Board. “During a period of significant strain on primary care in our state, the practices recognized with this award have excelled where it matters most — in the experiences of their patients.”
MHQP extends its sincere congratulations to all award recipients, listed below along with the categories in which they are being honored.
ADULT CARE PRACTICES:
Arlington Family Practice
Patient-Clinician Communications
Baystate Medical Practices – Northern Edge Adult and Pediatric Medicine
Patient-Clinician Communications
How Well Clinicians Know Their Patients
Baystate Medical Practices Adult Medicine – South Hadley
Assessment of Patient Behavioral Health Issues
Beth Israel Lahey Health Primary Care – Amesbury Family Medicine
Patient-Clinician Communications
Beth Israel Lahey Health Primary Care – Congress Street
Assessment of Patient Behavioral Health Issues
Beth Israel Lahey Health Primary Care – Medford Family Care
Coordinating Patient Care
Beth Israel Lahey Health Primary Care – Plymouth Family Medicine – Greenside Way South
Patient-Clinician Communications
Beth Israel Lahey Health Primary Care – Plymouth Family Medicine – Resnik Road
Empowering Patient Self Care
Beth Israel Lahey Health Primary Care – Waltham Family Medicine
Patient-Clinician Communications
Charles River Medical Associates – 246 Maple St., Marlborough
Ease of Access to Care
Charlton MOB Family Practice
Most Improved for Empowering Patient Self Care
Concierge Medicine – MGH
Empowering Patient Self Care
Firefly Health
Office Staff Professional Excellence
Fitchburg Primary Care Internal Medicine
Office Staff Professional Excellence
Franklin-Wrentham Family Medicine
Patient-Clinician Communications
Grove Medical Associates
Ease of Access to Care
Mass General Brigham – 15 Atwood Dr., Northampton
Office Staff Professional Excellence
Mass General Brigham – Rowley
Patients’ Trust in Their Clinicians
Mass General Brigham – Swampscott
Most Improved for Empowering Patient Self Care
Mass General Brigham Primary Care – Beverly
Coordinating Patient Care
Mass General Brigham Primary Care – Scituate
Most Improved for Empowering Patient Self Care
Massachusetts General Hospital Internal Medicine Associates Team 3
Empowering Patient Self Care
Millview Medical Associates
Patient-Clinician Communications
Needham Wellesley Family Medicine
Assessment of Patient Behavioral Health Issues
Newton Wellesley Primary Care
How Well Clinicians Know Their Patients
Ease of Access to Care
Primary Care Physicians
Patients’ Trust in Their Clinicians
Reliant Medical Group – Milford
Patient-Clinician Communications
Scituate Family Practice – Healthcare South
Ease of Access to Care
How Well Clinicians Know Their Patients
Patients’ Trust in Their Clinicians
Seen Medical Group of MA, PC
Patient-Clinician Communications
Southcoast Health Family Medicine
Empowering Patient Self Care
South Shore Medical Center – Quincy
How Well Clinicians Know Their Patients
Sturdy Health Primary Care – Mansfield
Office Staff Professional Excellence
UMass Memorial Hahnemann Family Health Center
Patient-Clinician Communications
Wellfleet Health Center
Patient-Clinician Communications
Windsor Street Primary Care Clinic at Cambridge Health Alliance
Patient-Clinician Communications
Coordinating Patient Care
PEDIATRIC PRACTICES:
Atrius Health – Boston Kenmore
Office Staff Professional Excellence
Atrius Health – Braintree
Patient-Clinician Communications
Atrius Health – Chelmsford
Office Staff Professional Excellence
Atrius Health – Copley
Patient-Clinician Communications
Bass River Pediatric Associates
Ease of Access to Care
Benjamin, Spingarn & Rottenberg
Office Staff Professional Excellence
Patients’ Trust in Their Clinicians
Ease of Access to Care
Berkshire Pediatrics
Patient-Clinician Communications
How Well Clinicians Know Their Patients
Patients’ Trust in Their Clinicians
Assessment of Child Development
Burlington Pediatrics
Pediatric Preventive Care
Ease of Access to Care
Most Improved for Pediatric Preventive Care
Cedar Hill Pediatrics
Patient-Clinician Communications
How Well Clinicians Know Their Patients
Chestnut Hill Pediatrics
How Well Clinicians Know Their Patients
Hyde Park Pediatrics
Patients’ Trust in Their Clinicians
Mark G. Gilchrist, MD, LLC
Patient-Clinician Communications
Milton Pediatrics
Pediatric Preventive Care
Assessment of Child Development
Newton Pediatrics
Office Staff Professional Excellence
Pediatric Professional Associates
Office Staff Professional Excellence
Pediatric Services of Springfield
Ease of Access to Care
Pediatrics West, PC, Fitchburg
Patient-Clinician Communications
Pentucket Medical – Andover
Empowering Patient Self Care
Pioneer Valley Pediatrics – Longmeadow
Patient-Clinician Communications
Plymouth Pediatric Associates
Empowering Patient Self Care
Reading Pediatric Associates
Empowering Patient Self Care
Pediatric Preventive Care
Assessment of Child Development
Most Improved for Empowering Patient Self Care
Reliant Medical Group – Neponset Street
Office Staff Professional Excellence
TLC Pediatrics
Patient-Clinician Communications
Wakefield Pediatrics
Office Staff Professional Excellence
Walpole Pediatric Associates
Most Improved for Empowering Patient Self Care