MHQP Announces Winners of 2021 Patient Experience Awards

(January 2022) 

MHQP has announced the winners of the 2021 “MHQP Patient Experience Awards.” MHQP introduced this award program in 2018 as a way to recognize the primary care practices that perform highest on its annual Commercial Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.

The survey was not fielded in 2020 due to complications associated with the COVID-19 pandemic.

In 2021, MHQP received over 38,000 responses to this survey of commercially insured patients from across the state. The results were used to identify the top overall performing adult primary care and pediatric practices from across the state in nine performance categories:

  • Patient-Provider Communications
  • Coordinating Patient Care
  • How Well Providers Know Their Patients
  • Assessment of Patient Behavioral Health Issues
  • Ease of Access to Care
  • Empowering Patient Self Care
  • Office Staff Professional Excellence
  • Pediatric Preventive Care
  • Assessment of Child Development

The award winners will be celebrated at a virtual event hosted by MHQP on February 16, 2022.

“Although the pandemic continues to have an immeasurable impact on healthcare everywhere, the 2021 winners of the 2021 MHQP Patient Experience Awards found a way to rise above this crisis and provide best-in-class patient experiences during a very challenging time,” said Barbra Rabson, MHQP’s President and CEO. “We are thrilled to congratulate each of them on behalf of their patients for their exceptional commitment to excellence.”

“Primary care is the heart of healthcare in Massachusetts,” said James Roosevelt, Jr., MHQP’s Board Chair. “The practices from all across the state recognized with this award have distinguished themselves where it matters most – in the experiences of their own patients.”

MHQP offers its hearty congratulations to each of the winners listed below along with the category(ies) in which they are receiving awards:

ADULT CARE PRACTICES:

Auburn Medical Associates
Ease of Access to Care

Baystate Medical Practices – South Hadley
Assessment of Patient Behavioral Health Issues

Beth Israel Deaconess Family Medicine – Medfield
Patient-Provider Communications

Beth Israel Deaconess HealthCare – Dorchester
Empowering Patient Self Care

Beth Israel Deaconess Family Medicine – Brookline
Office Staff Professional Excellence

Beth Israel Deaconess HealthCare – Sharon
Assessment of Patient Behavioral Health Issues

Brigham and Women’s Advanced Primary Care Associates – South Huntington
Assessment of Patient Behavioral Health Issues

Brigham and Women’s Primary Care Associates – Longwood
Empowering Patient Self Care

Cambridge Health Alliance – Union Square Family Health
Office Staff Professional Excellence

East Bridgewater Family Medicine – Compass Medical
Coordinating Patient Care

Family Medicine Associates
Patient-Provider Communications

Fitchburg Primary Care Family Medicine
Patient-Provider Communications

Grove Medical Associates
How Well Providers Know Their Patients

Marlborough Primary Care
Office Staff Professional Excellence

MGH Charlestown HealthCare Center
Empowering Patient Self Care

Mystic Healthcare
Patient-Provider Communications

Newton Wellesley Primary Care
How Well Providers Know Their Patients

Orchard Medical Associates
Ease of Access to Care

Outer Cape Health Services – Harwich Port Community Health Center
Patient-Provider Communications

Personal Physicians Healthcare
Ease of Access to Care
How Well Providers Know Their Patients

Reliant Medical Group – Auburn
Patient-Provider Communications

Reliant Medical Group – Holden
Patient-Provider Communications

Reliant Medical Group – Westborough
Patient-Provider Communications

Southern Jamaica Plain Health Center
Patient-Provider Communications

SMG Brighton Primary Care
Patient-Provider Communications

Trinity Health of New England Medical Group – Westfield
Coordinating Patient Care

Valley Medical Associates
Patient-Provider Communications

PEDIATRIC PRACTICES:

Benedict UMass Memorial Pediatric Primary Care
Assessment of Child Development
Empowering Patient Self Care
How Well Providers Know Their Patients
Pediatric Preventive Care

Berkshire Pediatric Associates
Patient-Provider Communications

Cambridge Health Alliance – Broadway Health Center
Ease of Access to Care
Patient-Provider Communications

Children’s Hospital Primary Care Center
Assessment of Child Development

Children’s Medical Office of North Andover
Empowering Patient Self Care

Cove Pediatrics
Coordinating Patient Care

Crown Colony Pediatrics
Patient-Provider Communications

East Milton Pediatrics
Ease of Access to Care

Fairview Pediatrics
How Well Providers Know Their Patients

Harvard Vanguard Medical Associates – Cambridge
Office Staff Professional Excellence

Lynnfield Pediatrics
Office Staff Professional Excellence
Patient-Provider Communications

MACONY Pediatrics
Coordinating Patient Care

Milton Pediatrics – Braintree
Assessment of Child Development

North Shore Physicians Group – Rowley
Patient-Provider Communications

Patriot Pediatrics
Empowering Patient Self Care

Pediatric Associates of Greater Salem
Distinction in Young Adult Care for:
Coordinating Patient Care
Patient-Provider Communications

Pediatric Associates of Medford
Office Staff Professional Excellence

Pediatric Services of Springfield
Coordinating Patient Care
Ease of Access to Care

Pediatrics West
Pediatric Preventive Care

Pioneer Valley Pediatrics – Longmeadow
Coordinating Patient Care

Reliant Medical Group – Framingham Pediatrics
Patient-Provider Communications

Reliant Medical Group – Milford Pediatrics
Pediatric Preventive Care

South Boston Community Health Center
Coordinating Patient Care
How Well Providers Know Their Patients
Office Staff Professional Excellence

Worcester Pediatrics
Coordinating Patient Care
Office Staff Professional Excellence

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