Quality Insights:
2011 Patient Experiences in Primary Care

Massachusetts Statewide Results

Massachusetts map

In the spring of 2011, 47,500 adult patients and 16,500 parents of pediatric patients responded to an MHQP survey about their experiences with primary care during the preceding year. The survey asked patients about aspects of their health care experience that are closely linked to quality, such as the strength of the doctor-patient relationship and access to care. Results on six quality of care measures, and patients' willingness to recommend their doctor to family and friends are reported on this website. Each is listed below. Click on the measure name to view a description of that measure. Statewide results for each survey question are provided at the bottom of this page.

Patient Experience Survey Measures

Care from Personal Doctors
   How Well Doctors Communicate with Patients
   How Well Doctors Coordinate Care
   How Well Doctors Know Their Patients
   How Well Doctors Give Preventive Care and Advice
Care and Service from Others in the Doctors' Office
   Getting Timely Appointments, Care, and Information
   Getting Quality Care from Staff in the Doctors' Office
Willingness to Recommend
   Patients' Willingness to Recommend Their Doctor to Family and Friends

MHQP Patient Experiences Survey Results in Consumer Reports

MHQP and Consumer Reports have teamed up to provide Massachusetts consumers with reliable and useful information about primary care physicians in the Commonwealth.

Download the full Consumer Reports story and ratings tables for nearly 500 adult and child primary care practices in Massachusetts.

Statewide Responses to Individual Survey Questions

Follow the links below to view statewide summaries of the responses to Patient Experience Survey questions across all doctors' offices included in the survey. These documents are presented in Adobe Acrobat (PDF) format.

You may download the most recent version of the Adobe Acrobat Reader
by following this link:


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