quality reports : Patient Experiences


Quality Insights:
2007 Patient Experiences in Primary Care

Massachusetts Statewide Results

Massachusetts map

Between September and October of 2007, 51,000 adult patients and 20,000 parents of pediatric patients responded to an MHQP survey about their experiences with primary care during the preceding year. The survey asked patients about aspects of their health care experience that are closely linked to quality, the strength of the doctor-patient relationship and access to care. The seven measures reported are listed below. Click on the measure to view a description of that measure. Also, results for each survey question are provided at the bottom of the page.

Click here to search for your doctor's office results
or to compare measures across doctors' offices.

Patient Experience Survey Measures

Care from Personal Doctors

   How Well Doctors Communicate with Patients

   How Well Doctors Coordinate Care

   How Well Doctors Know Their Patients

   How Well Doctors Give Preventive Care and Advice

Care and Service from Others in the Doctor’s Office

   Getting Timely Appointments, Care, and Information

   Getting Quality Care from Other Doctors and Nurses in the Office

   Getting Quality Care from Staff in the Doctor’s Office

 

Responses to individual survey questions statewide

Follow the links below to view statewide summaries of the responses to Patient Experience Survey questions across all Doctors' Offices participating in the survey. These documents are presented in Adobe Acrobat (PDF) format.


You may download the most recent version of the Adobe Acrobat Reader
by following this link:

 

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