quality reports : Patient Experiences


Quality Insights:
2009 Patient Experiences in Primary Care

Massachusetts Statewide Results

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In the fall of 2009, 56,000 adult patients and 22,000 parents of pediatric patients responded to an MHQP survey about their experiences with primary care during the preceding year. The survey asked patients about aspects of their health care experience that are closely linked to quality, the strength of the doctor-patient relationship and access to care. Results on seven quality of care measures, and patients’ willingness to recommend their doctor to family and friends are reported on this website. Each is listed below. Click on the measure name to view a description of that measure. Also, statewide results for each survey question are provided at the bottom of this page.

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Patient Experience Survey Measures

Care from Personal Doctors
   How Well Doctors Communicate with Patients
   How Well Doctors Coordinate Care
   How Well Doctors Know Their Patients
   How Well Doctors Give Preventive Care and Advice
Care and Service from Others in the Doctors' Office
   Getting Timely Appointments, Care, and Information
   Getting Quality Care from Other Doctors and Nurses in the Office
   Getting Quality Care from Staff in the Doctors' Office
Willingness to Recommend
   Patients' Willingness to Recommend Their Doctor to Family and Friends
 

Statewide Responses to Individual Survey Questions

Follow the links below to view statewide summaries of the responses to Patient Experience Survey questions across all Doctors' Offices participating in the survey. These documents are presented in Adobe Acrobat (PDF) format.


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by following this link:

 

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