MHQP was selected as the vendor to conduct statewide patient experience surveys of people insured through the Massachusetts Medicaid program, MassHealth, and participating in the new Accountable Care Organization (ACO) and Community Partners (CP) programs. The value-based program includes patient experience as one of the metrics on which ACOs will be measured. The contract spans three years
For more than a decade, MHQP has helped healthcare provider groups in Massachusetts hear from patients through one of our most powerful tools, the Statewide Patient Experience Survey (PES). This time-tested and valued instrument captures feedback from a large sample of adult and pediatric patients across the state. MHQP has been a leader in measuring patients’ experiences
Survey to Assess Patient Engagement Structures in Primary Care Practices in Massachusetts (in partnership with CRICO)
MHQP completed the first-ever statewide survey of patient engagement practices in primary care. The purpose of the project was to create an inventory of activities that are believed to be helpful in enhancing patient engagement and to highlight successful patient engagement strategies for others to adopt.
The outcome of this project imbued MHQP with unique knowledge about structural
This multi-year improvement effort gave the state a unique opportunity to rally organizations interested in improving pediatric healthcare quality to pursue shared goals. MHQP’s role included:
- Created the Massachusetts Child Health Quality Coalition (CHQC), which served as a neutral convener of child health stakeholders in the state and facilitated a shared understanding of pediatric healthcare quality priorities
In 2012, MHQP partnered with Consumer Reports, which, for the first time in its history, published patient experience ratings of primary care physician groups in a special version of the magazine for distribution to its subscribers and newsstands in Massachusetts.
MHQP led the Greater Boston coalition for Aligning Forces for Quality (AF4Q), The Robert Wood Johnson Foundation’s multipronged effort to lift the overall quality of health care in communities across the nation. Boston was one of 16 communities selected to participate. This endeavor focused on three areas:
- Engaging Consumers in Health Care
Launched in 2011, MHQP’s Consumer Health
This project piloted a short form and electronic mode of MHQP’s annual patient experience survey to evaluate the efficacy of new methodological approaches in future iterations of the survey. MHQP created, fielded and analyzed responses to a short form survey instrument that is considerably shorter than the standard PCMH CG-CAHPS 2.01 patient experience survey in use at
MHQP was selected by the Massachusetts Health Care Quality and Cost Council to create a three-year plan for publicly reporting quality and cost measures on the Council’s consumer-facing website (no longer active).
Areas investigated for the reporting plan included:
- Care settings
- Clinical conditions
- Quality measures, including measures of process, outcome, and structure as well as patient safety and
MHQP oversaw the implementation of a field test of a new version of the Consumer Assessment of Healthcare Providers and Services Clinician & Group Survey (CG-CAHPS), specifically designed to evaluate Patient-Centered Medical Homes (PCMHs).
MHQP managed the recruitment of practices to participate in the field test; executed data use agreements with participating practices; developed the survey protocol, sampling
MHQP conducted a large-scale pilot survey of Medicaid patient care experiences in the ambulatory practice setting. The pilot surveyed over 45,000 MassHealth members who had at least one outpatient visit with a primary care provider in the preceding twelve months. The goals of the project were to:
- assess the methodological and operational feasibility of including the Medicaid