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So far Jonathan Small has created 96 blog entries.

Massachusetts Community Health Centers Excelling at Patient Experience

(May 2019)

Earlier this year, MHQP introduced the “MHQP Patient Experience Awards,” which recognized the 33 primary care practices throughout Massachusetts that performed highest on our annual statewide Patient Experience Survey. The winning practices are extremely diverse in size, structure and location, proving that patients can have great experiences in many different

Massachusetts Community Health Centers Excelling at Patient Experience 2019-05-29T21:47:18+00:00

The Link Between Patient Experience and Affordability: The Potential Power of Patients


By Barbra Rabson, MHQP President and CEO

(May 2019)

I’ve spent the last two decades of my career dedicated to measuring and improving patient experience and patient engagement and have always believed that listening to patients about their experiences can be our best path to improving our healthcare system. Recently, I’ve had the

The Link Between Patient Experience and Affordability: The Potential Power of Patients 2019-05-23T04:09:45+00:00

MHQP’s Courtemanche Co-Authors Study on Feasibility of Quality and Cost Comparisons Across States Using Local Claims Data

(May 2019)

Jim Courtemanche, MHQP’s Vice President of Programs and Analytics, has co-authored an important article featured in The American Journal of Managed Care in May 2019. The manuscript, Producing Comparable Cost and Quality Results from All-Payers Claims Databases, was developed in collaboration with the Network for Regional Healthcare Improvement (NRHI), the Center

MHQP’s Courtemanche Co-Authors Study on Feasibility of Quality and Cost Comparisons Across States Using Local Claims Data 2019-05-16T23:19:37+00:00

MHQP Adds New Voices to Physician Council

(May 2019)

MHQP is pleased to welcome representatives from four extraordinary organizations as new members of its Physician Council: Cambridge Health Alliance (CHA), Community Care Cooperative (C3), Boston Medical Center (BMC) and Acton Medical Associates (AMA). Each of these organizations adds an important and unique perspective to MHQP:

  • Cambridge Health Alliance is an academic community health system with three hospitals and an extensive primary care network
MHQP Adds New Voices to Physician Council 2019-05-08T20:50:24+00:00

MHQP Releases Results of Only Statewide Survey of Patient Experiences in Primary Care

(January, 2019)

For the 14th year, MHQP has released the results of its annual survey assessing patient experiences in primary care. This is the only publicly-reported statewide survey of patient experiences in Massachusetts.

The results of the survey are posted on www.HealthcareCompassMA.org, MHQP’s consumer-facing website. One of the “best-kept secrets” in Massachusetts healthcare, this site provides detailed patient experience results

MHQP Releases Results of Only Statewide Survey of Patient Experiences in Primary Care 2019-01-23T18:50:14+00:00

What Does It Take to Deliver Exceptional Patient Experience in Primary Care?

(January 2019)

Is there a “secret sauce” behind exceptional patient experiences in primary care?

We spoke with the leaders of some of the 33 adult and pediatric practices that were recognized in 2018 as winners of the first annual MHQP Patient Experience Awards to understand what they do to deserve such high praise from their patients.

Jump to:
Newton Wellesley Primary Care

What Does It Take to Deliver Exceptional Patient Experience in Primary Care?
2019-05-20T21:43:59+00:00

MHQP Convenes Expert Panel to Tackle Patient Barriers to Healthcare Affordability

(December 2018)

“We have created barriers that routinely prevent patients from engaging with our healthcare system in a way that enables them to obtain high value, affordable care.”

This is how MHQP President and CEO characterized the nature of the problem at the start of MHQP’s Patient Engagement Roundtable Discussion on Affordability in December 2018.

MHQP Convenes Expert Panel to Tackle Patient Barriers to Healthcare Affordability 2019-02-27T01:41:44+00:00

MHQP Announces Winners of New Patient Experience Awards

(November 2018)

MHQP has announced the winners of its first annual “MHQP Patient Experience Awards.” MHQP introduced this award program this year as a way to recognize the primary care practices that perform highest on its annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.

MHQP

MHQP Announces Winners of New Patient Experience Awards 2018-11-29T01:42:57+00:00

MHQP Convenes Patient Engagement Roundtable to Accelerate Healthcare Affordability

(November 2018)

On December 5, MHQP will convene a Patient Engagement Roundtable Discussion on Affordability designed to identify strategies for impacting healthcare affordability through patient activation and engagement.

This effort is made possible by a small grant from the Network for Regional Healthcare Improvement (NRHI), which is seeding opportunities to increase health, reduce price

MHQP Convenes Patient Engagement Roundtable to Accelerate Healthcare Affordability 2018-11-03T20:45:31+00:00
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