Marguerite Dresser joined MHQP in 2007 as the VP of Information Systems & Data Analytics, where she directs the design, development, implementation, and ongoing management of MHQP's internal and external data-based projects, technology platforms, and personnel.
Ms. Dresser has over 20 years of experience in the health care industry, where she has held progressively responsible management positions in epidemiology, clinical quality measurement, and health care research. She contributes a unique combination of analytical, methodological, communication and management expertise to MHQP. Prior to joining in 2007, Ms. Dresser was the Director of Epidemiology at Decision Resources, Inc., a strategy and advisory firm serving the health care industry. In this role she oversaw the analysis and reporting of various database and report products. Prior to this role, Ms. Dresser served as a Research Associate at Wellesley College and was involved in freelance consulting work, where she developed promotional and training materials for health informatics and health coach programs. Before Wellesley, Ms. Dresser was a Project Director in Clinical Quality Measurement at Harvard Pilgrim Health Care, where she was the first author on an early "hybrid method" paper comparing methodologies for creating clinical quality measures from claims data and other sources. Ms. Dresser received a Master's in Epidemiology from Brown University and a Bachelor's in the Science and Society Program from Wesleyan University.
Janet Flaherty joined MHQP in 2007. As the Director of Finance & Accounting, Ms. Flaherty is responsible for preparing and monitoring the MHQP budget and projections, performing financial analysis, managing the annual audit, supporting business development activity for grant and proposal submissions, and managing the accounting systems.
Ms. Flaherty has over 16 years of experience in accounting and finance. Prior to joining MHQP, she spent 10 years as a Financial Analyst for Millipore Corporation responsible for financial analysis for a worldwide sales division. Prior to Millipore Corporation, Ms Flaherty worked at Ernst & Young in public accounting, performing audits for industries such as manufacturing, real estate, and healthcare, and becoming certified as a C.P.A. Ms. Flaherty received a Master’s in Business Administration from Babson F.W. Olin Graduate School of Business, and a Bachelors degree in Accounting from Boston College.
Linda Griffiths joined MHQP in 2010, as Contracts Manager overseeing the implementation and management of MHQP’s contracting functions. Ms. Griffiths’s responsibilities include supporting contract negotiation as well as overseeing administrative, legal and financial compliance. Ms. Griffiths is also responsible for the measurement and reporting of contract related metrics, and providing budget development expertise and support for new business activities.
Ms. Griffiths brings over 20 years of healthcare experience in project management, product development, finance, and healthcare analytics to MHQP. Prior to joining MHQP, Ms. Griffiths was the Director of Project Management at WebMD. In this role she managed a major upgrade and release of decision support software designed to measure inpatient cost and quality outcomes, including developing a quality assurance testing program. At WebMD, she also held a position as Director of Client Operations, in which she managed an implementation and client support team, and consulted with clients on the development of tiered networks, pay for performance programs and targeted disease management programs. Prior to this, Ms. Griffiths spent 15 years at CIGNA Healthcare where she was involved in the network development for CIGNA’s managed care products throughout New England. She also held various positions of increasing responsibility in Medical Economics and Finance. Ms. Griffiths holds a Masters in Business Administration from Babson College, and a Bachelor’s degree from Springfield College.
Rose Judge joined MHQP in 2006 and is the Director of Patient Experience Surveys responsible for directing its patient experience measurement work including survey administration and reporting. Ms. Judge manages MHQP’s Statewide Patient Experience Survey and coordinates the participation of commercial health plans supporting the project. She manages the private and public reporting of survey results to physician groups and the public. Ms. Judge also directed the field test of the Patient-Centered Medical Home survey instrument for NCQA.
Ms. Judge comes to MHQP with more than 20 years of experience in health care. Prior to joining MHQP, Ms. Judge was responsible for coordinating quality reporting for the Clinical Quality Measurement department at Tufts Health Plan. She brings an expertise with industry standard quality measurement and quality reporting, such as HEDIS and CAHPS, as well as accreditation. Ms. Judge received a Master's degree in Public Health, with a focus on Health Services, from Boston University School of Public Health and a Bachelor of Arts in Psychology from the University of Massachusetts.
Char Kasprzak joined MHQP in 2012 as the Statistical Data Analyst. She collaborates on multiple project teams to plan and inform analytic initiatives, and produces and interprets statistical data results using SPSS and SAS for projects including MHQP’s Patient Experience Survey and Clinical Quality reporting for Massachusetts physicians and for the CHIPRA project.
Ms. Kasprzak brings over 8 years of experience producing data-driven results in health care analysis settings including the Massachusetts Division of Health Care Finance and Policy, Quincy Medical Center, the Massachusetts Department of Public Health, and Novartis Institutes for Biomedical Research. She received a Bachelor’s degree in Sociology from the University of Wisconsin-Madison and a Master’s in Public Health concentrating in Epidemiology and Biostatistics from Tufts University School of Medicine.
Leslie Kirle joined MHQP in 2010 as the Director for the Greater Boston Aligning Forces for Quality Initiative (GBAF4Q). As Project Director, she provides overall project leadership and grant management to this Robert Wood Johnson Foundation supported effort. She works with a diverse group of community stakeholders to achieve sustained improvement in the area’s health care system through community-wide performance measurement and reporting, consumer engagement, and quality improvement efforts.
Ms. Kirle has over 25 years of experience launching and directing innovative quality improvement, patient safety, and public health initiatives. In addition to her role as Project Director, Ms. Kirle has a consulting practice where she works with providers and policy makers on programs to advance quality and patient safety. Prior to beginning her consulting practice, Ms. Kirle served as the Senior Director of Clinical Policy and Patient Advocacy at the Massachusetts Hospital Association (MHA), where she succeeded at positioning MHA and its member hospitals as national leaders in quality and patient safety. She led a statewide project to develop a set of best practices to prevent medication errors, and was a founding member of the nationally recognized Massachusetts Coalition for the Prevention of Medical Errors. Ms. Kirle is also a published author and researcher. She consulted on a federally funded $4.5 million grant on mandatory reporting systems and error disclosure practices and served on the National Quality Forum’s Advisory Committee Tracking the NQF-Endorsed Voluntary Consensus Standards for Nursing Care. She received a Bachelor of Arts degree in Psychology at Boston University and a Masters of Public Health degree in Health Systems from Boston University School of Medicine.
Barbara Lambiaso joined MHQP in 2005 as a Senior Project Manager. She manages communications efforts and public relations outreach related to public releases of data for MHQP's quality reporting projects. Ms. Lambiaso also manages communications for the Greater Boston Aligning Forces for Quality initiative and contributes to the day-to-day operations for this RWJF-funded program managed by MHQP.
Ms. Lambiaso brings over 15 years of project management experience in the areas of public health and communications to her role with MHQP. Prior to MHQP, Ms. Lambiaso managed the development of health promotion materials and public health campaigns with the Massachusetts Health Promotion Clearinghouse, a project of Health Resources in Action, formerly The Medical Foundation. She has experience working with a broad range of stakeholders to bring success to collaborative projects, including engaging government organizations, private agencies, and community groups in the areas of public health and healthcare. Ms. Lambiaso holds a Master's degree in Social Work and a Master's degree in Public Health from Boston University. She received her Bachelor's degree in Communication and Psychology from the University of Buffalo.
Jason Leistikow joined MHQP in 2008. As the Senior Information Systems Developer, he's responsible for creating application and database structures used for supporting MHQP operations.
Mr. Leistikow brings over 15 years of experience in the IT field. Prior to joining MHQP, Mr. Leistikow was an Applications Developer for the State Street Corporation in Boston. At this organization, he was responsible for creating and maintaining applications used to improve operating efficiencies within the organization. Previously, Mr. Leistikow was a Programmer/Analyst for the Picker Institute, a Boston-based healthcare quality research organization. Mr. Leistikow holds a Bachelor's degree in Business Administration/Management Information Systems from the University of Wisconsin-Milwaukee.
Polly Marvin joined MHQP in 2006. She manages MHQP’s annual reporting of HEDIS clinical quality measures to providers and to the public. She also manages a pilot project to produce clinical quality reporting on the MassHealth (Medicaid) population. As of 2012 she supports MHQP’s newly-formed Patient and Public Engagement Council.
Ms. Marvin has more than 30 years of experience in inpatient and outpatient settings as a health care administrator, including program development, operations, planning, and research project management. In her previous position at Harvard Vanguard Medical Associates, she was Assistant Director of Research, and helped to initiate Harvard Vanguard's Office of Clinical Research. She was an administrator in medical and surgical specialties, beginning at Harvard Community Health Plan. She has also worked at Tufts New England Medical Center and at Brigham and Women's Hospital. She has a Master's degree in Public Health from Yale University, and a Bachelor's degree in sociology from Connecticut College.
Nicole Oliveira joined MHQP in 2013 as a Project Coordinator for the Patient Experience Survey and the Clinical Quality projects. Her responsibilities include coordinating activities related to the preparation and distribution of the Patient Experience Survey and the Clinical Quality reports, assisting in promoting community outreach efforts for the Greater Boston Aligning Forces for Quality initiative, and providing support to the multiple projects that MHQP leads.
Prior to joining MHQP, Ms. Oliveira participated in a dual internship as a volunteer for Reach Out and Read and as an intern at the Floating Hospital for Children at Tufts Medical Center, where she conducted research and gathered data around the implementation of education technology in inpatient and outpatient settings. Ms. Oliveira holds a Bachelor of Arts degree in Child Development from Tufts University.
Brian Patrolia joined MHQP in 2004, and is the Principal Information Engineer for MHQP with responsibilities that include the planning, design and implementation of data analysis and reporting systems.
Mr. Patrolia brings over 20 years experience in the IT field, specializing in healthcare quality improvement. Prior to joining MHQP, Mr. Patrolia was Director of Information Technology and Senior Programmer for the Picker Institute, a Boston-based healthcare quality research organization. At the Institute he was responsible for the information technology strategy and implementation. He managed the successful design and development of high-volume, graphical report generators for patient satisfaction survey results. Previously, Mr. Patrolia was Senior Programmer at Harvard Pilgrim Health Care and was an independent consultant for clients such as the Institute for Healthcare Improvement and the Centers for Medicare and Medicaid Services (formerly the Health Care Financing Administration). Mr. Patrolia holds a Bachelor's degree in Management Information Systems from the University of Massachusetts.
Janet Peluso joined MHQP in 2001. As the VP of Finance and Contracting, Ms. Peluso oversees all of MHQP's financial management functions and contracting activities, including financial reporting, budgeting, and business planning, as well as contract negotiations and management.
Ms. Peluso has over 20 years of experience in administration, strategic and business planning, and financial management in a variety of health care settings including, medical groups, managed care/insurance, hospitals and nursing homes. Before coming to MHQP in 2001, Ms. Peluso spent 5 years with Harvard Vanguard Medical Associates overseeing the implementation of new systems and processes to support their transition from staff model HMO to private medical practice. Prior to that, Ms. Peluso spent several years at Harvard Pilgrim Health Care managing a variety of strategic and business planning activities. Ms. Peluso also worked as a Senior Project Manager at Boston Medical Center developing and overseeing projects designed to improve hospital operations; and as a Public Accountant with Coopers & Lybrand specializing in health care clients. Ms. Peluso has a Master's in Business Administration from The Wharton School of Business and a Bachelor's in Accounting and Health Systems Management from the University of Connecticut.
Lauren Porter joined MHQP in 2009. Her responsibilities include managing the project team for MHQP's Clinical Quality Project, coordinating activities around MHQP’s Patient and Public Engagement Council, and playing a key role in the research, development and publication of MHQP’s Guidelines. She also initiated and manages MHQP’s multiple social media platforms, and contributes to the communications aspects of many of MHQP’s other projects.
Ms. Porter brings over 7 years of experience of working with government and non-profit organizations in policy analysis, stakeholder engagement, and program evaluation. Ms. Porter holds a Master's in Public Management from SDA Bocconi School of Management in Milan, Italy, and a Bachelor's of Policy Studies and Political Science from Syracuse University in Syracuse, New York.
Barbra Rabson has been the President and CEO of the Massachusetts Health Quality Partners (MHQP) since 1998. Under Ms. Rabson’s leadership, MHQP has become a trusted source of physician performance information in Massachusetts, and MHQP is nationally recognized for its collaborative approach to collecting and reporting performance information to improve care.
Ms. Rabson is a founding member and past board chair of the Network for Regional Healthcare Improvement (NRHI), a national network of regional health improvement collaboratives. In 2011 she served on the Connected Health Symposium Advisory Committee and the Mayor of Boston’s selection committee for the Mayoral Prize for Innovations in Primary Care. Ms. Rabson brings broad-based experience from the managed care, hospital, and health care arenas to her collaborative role at MHQP. She received her Master's in Public Health from Yale University and her undergraduate degree from Brandeis University.
Juliane Reynolds joined MHQP in 2010. Ms. Reynolds coordinates activities around MHQP’s patient experience survey projects including the MHQP’s Statewide Commercial Patient Experience Survey and the Massachusetts Aligned Patient Experience Survey. Ms. Reynolds also manages communication with physician network and medical group contacts related to MHQP’s Massachusetts Provider Database (MPD).
Ms. Reynolds brings more than 7 years experience working in clinical research administration and state-level public health programs. Prior to her role at MHQP, Ms. Reynolds was the Financial Coordinator for Boston University School of Medicine’s Clinical and Translational Science Institute. Ms. Reynolds holds a Master’s degree in Public Health with a concentration in Social and Behavioral Sciences from Boston University and a Bachelor’s degree in Biology from Tufts University.
Meredith Reynolds joined MHQP in 2014 as a Project Coordinator for the Massachusetts Child Health Quality Coalition and the MHQP Massachusetts Provider Database (MPD). Her responsibilities include researching and coordinating activities related to the Massachusetts Child Health Quality Coalition, and providing customer service support for the MPD.
Prior to joining MHQP, Ms. Reynolds worked as a Medical Physics Assistant at Massachusetts General Hospital in the Department of Radiation Oncology, where she performed Intensity-Modulated Radiation Therapy Quality Assurance. Before that she served as an intern at the Pediatric Physician’s Organization and worked as a Quality Control Coordinator at Wareham Pediatrics, where she collected patient data to analyze practice performance and identify patients who were in need of services. Ms. Reynolds holds a Bachelor’s degree in Physics from Colby College.
Linda Shaughnessy joined MHQP in 2010 and is responsible for managing business development initiatives and quality performance/measurement reporting projects. Ms. Shaughnessy brings to MHQP over 15 years of broad-based health care experience providing project and program management in the areas of strategic and business planning, market research and analysis, marketing communications, quality decision support and internal and external (state and federal) quality measurement reporting and payment programs.
Ms. Shaughnessy spent over 12 years at Partners HealthCare, most recently as a senior project manager for Partners Clinical Affairs focused on system-wide quality measurement programs, and previously as a senior manager for Partners Business Planning and Market Development. Prior to joining Partners HealthCare, Ms. Shaughnessy worked at Blue Cross Blue Shield of Massachusetts in strategic and business planning. Before joining health care, Ms. Shaughnessy spent over 6 years in consumer product marketing. Ms. Shaughnessy has a Master's in Business Administration from Northeastern University, and a Bachelor's degree from Babson College.
Janice Singer has been the VP of Programs and Operations for MHQP since 2003. Ms. Singer is responsible for directing the internal operations of the organization. In this role she oversees the implementation of MHQP's clinical quality initiatives that include aggregating and publicly reporting the comparative clinical quality performance of medical groups serving the commercially insured, as well a pilot project to compare performance for practices serving the MassHealth population (the Massachusetts Medicaid program), and a CMS funded private-public partnership focused on child health care. She also is directing the development and implementation of MHQP’s new Practice Pattern Variation Analysis program and oversees the on-going implementation of MHQP’s Statewide Patient Experience Surveys.
Ms. Singer has over 25 years of experience in health care program development, management and research. She has served as Director of Managed Care Programs for the Massachusetts Medicaid Program and as a Senior Project Director for the Health Policy Center of Brandeis University where she evaluated health care programs across the United States. Ms. Singer spent 11 years with Blue Cross and Blue Shield of Massachusetts, directing a variety of program development and strategic planning departments. Before joining MHQP, she was the Director of Market Research and Business Development at Fallon Community Health Plan in Worcester, Massachusetts. Ms. Singer received a Master's degree in Public Health from Harvard University and a Master's in Sociology from Boston College. Her undergraduate degree is from the University of Maryland.
Karen Smith joined MHQP in 2013 as the Executive Director of the Massachusetts Child Health Quality Coalition. As the Executive Director, she provides overall leadership to the coalition, a diverse group of stakeholders committed to improving the health of children in Massachusetts and the quality of care they receive. Ms. Smith has over 25 years of experience managing physician practices, developing quality improvement initiatives, and reporting ambulatory quality performance. Most recently she worked as the Senior Director for Quality and Operations at Steward Healthcare Network. She has also worked for other provider organizations including the Pediatric Physicians’ Organization at Children’s, Massachusetts Eye and Ear Infirmary, and Harvard Vanguard Medical Associates. Karen also served as Director of Health Care services for BCBSMA, as the Assistant Deputy Commissioner for Program Development within the Department of Health and Hospitals for the City of Boston and as Assistant Director, Office of Health Policy, for the MA Executive Office of Health and Human Services.
She received a Bachelor of Arts degree in Psychology from the College of the Holy Cross in Worcester, Massachusetts and a Masters of City and Regional Planning from the Kennedy School of Government, Harvard University.