Janice Batty joined MHQP as Office Manager/Executive Assistant in October 2014. She comes to MHQP with extensive experience working in similar positions, most recently supporting executives at Steward Health Care. Ms. Batty also spent 20 years at The Gillette Co. as the Senior Executive Assistant to several senior vice presidents in their international and domestic divisions.
Marguerite Dresser joined MHQP in 2007. As the Vice President of Information Systems & Data Analytics, she directs the design, development, implementation, and ongoing management of MHQP's internal and external data-based projects, technology platforms, and personnel.
Ms. Dresser has over 20 years of experience in the health care industry, where she has held progressively responsible management positions in epidemiology, clinical quality measurement, and health care research. She contributes a unique combination of analytical, methodological, communication and management expertise to MHQP. Prior to joining in 2007, Ms. Dresser was the Director of Epidemiology at Decision Resources, Inc., a strategy and advisory firm serving the health care industry. In this role she oversaw the analysis and reporting of various database and report products. Prior to this role, Ms. Dresser served as a Research Associate at Wellesley College and was involved in freelance consulting work, where she developed promotional and training materials for health informatics and health coach programs. Before Wellesley, Ms. Dresser was a Project Director in Clinical Quality Measurement at Harvard Pilgrim Health Care, where she was the first author on an early "hybrid method" paper comparing methodologies for creating clinical quality measures from claims data and other sources. Ms. Dresser received a Master's in Epidemiology from Brown University and a Bachelor's in the Science and Society Program from Wesleyan University.
Janet Flaherty joined MHQP in 2007. As the Director of Finance & Accounting, Ms. Flaherty is responsible for preparing and monitoring the MHQP budget and projections, performing financial analysis, managing the annual audit, supporting business development activity for grant and proposal submissions, and managing the accounting systems.
Ms. Flaherty has over 20 years of experience in accounting and finance. Prior to joining MHQP, Ms. Flaherty spent 10 years as a Financial Analyst for Millipore Corporation responsible for financial analysis for a worldwide sales division. Prior to Millipore Corporation, Ms Flaherty worked at Ernst & Young in public accounting, performing audits for industries such as manufacturing, real estate, and healthcare, and becoming certified as a C.P.A. Ms. Flaherty received a Master’s in Business Administration from Babson F.W. Olin Graduate School of Business, and a Bachelors degree in Accounting from Boston College.
Linda Griffiths joined MHQP in 2010, as Contracts Manager overseeing the implementation and management of MHQP’s contracting functions. Her responsibilities include supporting contract negotiation as well as overseeing administrative, legal and financial compliance. Ms. Griffiths is also responsible for the measurement and reporting of contract related metrics, and providing budget development expertise and support for new business activities.
Ms. Griffiths brings over 20 years of healthcare experience in project management, product development, finance, and healthcare analytics to MHQP. Prior to joining MHQP, Ms. Griffiths was the Director of Project Management at WebMD. In this role she managed a major upgrade and release of decision support software designed to measure inpatient cost and quality outcomes, including developing a quality assurance testing program. At WebMD, she also held a position as Director of Client Operations, in which she managed an implementation and client support team, and consulted with clients on the development of tiered networks, pay for performance programs and targeted disease management programs. Prior to this, Ms. Griffiths spent 15 years at CIGNA Healthcare where she was involved in the network development for CIGNA’s managed care products throughout New England. She also held various positions of increasing responsibility in Medical Economics and Finance. Ms. Griffiths holds a Masters in Business Administration from Babson F.W. Olin Graduate School of Business, and a Bachelor of Science degree from Springfield College.
Rose Judge joined MHQP in 2006 and is the Director of Patient Experience Surveys responsible for directing its patient experience measurement work including survey administration and reporting. Ms. Judge oversees the management of MHQP’s Statewide Patient Experience Survey and the private and public reporting of survey results to physician groups and the public. Ms. Judge also manages MHQP's patient experience work in areas of emerging interest, such as field testing and statewide implementation of the CAHPS Patient-Centered Medical Home survey instrument and leveraging new communication technologies to administer surveys.
Ms. Judge comes to MHQP with more than 25 years of experience in health care. Prior to joining MHQP, Ms. Judge was responsible for coordinating quality reporting for the Clinical Quality Measurement department at Tufts Health Plan. She brings an expertise with industry standard quality measurement and quality reporting, such as HEDIS and CAHPS, as well as accreditation. Ms. Judge received a Master's degree in Public Health, with a concertration in Health Policy and Management, from Boston University School of Public Health and a Bachelor of Arts in Psychology from the University of Massachusetts at Amherst.
Char Kasprzak joined MHQP in 2012 as the Statistical Data Analyst. She collaborates on MHQP’s Clinical Quality, CHIPRA, AF4Q, and Massachusetts Provider Database teams where she plans analytic initiatives, provides data quality assurance, implements techniques needed for data cleaning, production, and benchmarking, and produces and interprets statistical results that describe variation amongst Massachusetts physicians and practices using SAS, SPSS and other statistical tools.
Ms. Kasprzak brings over 10 years of experience producing data-driven results using surveys, claims, and other sources in health care analysis settings including the Massachusetts Division of Health Care Finance and Policy, Quincy Medical Center, the Massachusetts Department of Public Health, and Novartis Institutes for Biomedical Research. She earned a Bachelor’s degree in Sociology from the University of Wisconsin-Madison and a Master’s in Public Health concentrating in Epidemiology and Biostatistics from Tufts University School of Medicine.
Leslie Kirle joined MHQP in 2010 as the Director for the Greater Boston Aligning Forces for Quality Initiative (GBAF4Q). In this role, she provides overall project leadership and grant management to this Robert Wood Johnson Foundation supported effort. She works with a diverse group of community stakeholders to achieve sustained improvement in the area’s health care system through community-wide performance measurement and reporting, consumer and community engagement, and quality improvement efforts.
Ms. Kirle has over 25 years of experience launching and directing innovative quality improvement, patient safety, and public health initiatives. In addition to her role as Project Director, Ms. Kirle has a consulting practice where she works with providers and policy makers on programs to advance quality and patient safety. Prior to beginning her consulting practice, Ms. Kirle served as the Senior Director of Clinical Policy and Patient Advocacy at the Massachusetts Hospital Association (MHA), where she succeeded at positioning MHA and its member hospitals as national leaders in quality and patient safety. She led a statewide project to develop a set of best practices to prevent medication errors, and was a founding member of the nationally recognized Massachusetts Coalition for the Prevention of Medical Errors. Ms. Kirle is also a published author and researcher. She consulted on a federally funded $4.5 million grant on mandatory reporting systems and error disclosure practices and served on the National Quality Forum’s Advisory Committee Tracking the NQF-Endorsed Voluntary Consensus Standards for Nursing Care. She received a Bachelor of Arts degree in Psychology at Boston University and a Masters of Public Health degree in Health Systems from Boston University School of Medicine.
Barbara Lambiaso joined MHQP in 2005. As Senior Project Manager for Communications with MHQP, she advises on the internal and external communications supporting MHQP programs. Ms. Lambiaso also oversees public relations and communications planning for MHQP’s public reporting on quality efforts for the Greater Boston Aligning Forces for Quality Initiative. She also is also responsible for overall project management of MHQP websites, HealthcareCompassMA.org and mhqp.org, and the Choosing Wisely® Campaign in Massachusetts.
Ms. Lambiaso brings over 20 years of project management experience in the areas of health and health care communications to her role with MHQP. Prior to MHQP, Ms. Lambiaso managed the development of health promotion materials and public health campaigns with the Massachusetts Health Promotion Clearinghouse, a project of Health Resources in Action, formerly The Medical Foundation. She has experience working with a broad range of stakeholders to bring success to collaborative projects, including engaging government organizations, private agencies, and community groups in the areas of public health and healthcare. Ms. Lambiaso holds a Master's degree in Social Work and a Master's degree in Public Health from Boston University. She received her Bachelor's degree in Communication and Psychology from the University of Buffalo.
Jason Leistikow joined MHQP in 2008. As the Senior Information Systems Developer, he's responsible for creating and managing database systems and analytical software applications used for supporting MHQP operations.
Mr. Leistikow brings over 18 years of experience in the I.T. field. Prior to joining MHQP, Mr. Leistikow was an Applications Developer for the State Street Corporation in Boston. At this organization, he was responsible for creating and maintaining applications used to improve operating efficiencies within the organization. Previously, Mr. Leistikow was a Programmer/Analyst for the Picker Institute, a Boston-based healthcare quality research organization. Mr. Leistikow holds a Bachelor's degree in Business Administration with a concentration in Management Information Systems from the University of Wisconsin — Milwaukee.
Nicole Oliveira joined MHQP in 2013 as a Project Coordinator for the Patient Experience Survey and the Clinical Quality projects. Her responsibilities include coordinating activities related to the preparation and distribution of the Patient Experience Survey and the Clinical Quality reports, assisting in promoting community outreach efforts for the Greater Boston Aligning Forces for Quality initiative, and providing support to the multiple projects that MHQP leads.
Prior to joining MHQP, Ms. Oliveira participated in a dual internship as a volunteer for Reach Out and Read and as an intern at the Floating Hospital for Children at Tufts Medical Center, where she conducted research and gathered data around the implementation of education technology in inpatient and outpatient settings. Ms. Oliveira holds a Bachelor of Arts degree in Child Development from Tufts University.
Brian Patrolia joined MHQP in 2004, and is the Principal Information Engineer for MHQP with responsibilities that include the planning, design and implementation of data analysis and reporting systems.
Mr. Patrolia brings over 25 years experience in the IT field, specializing in healthcare quality improvement. Prior to joining MHQP, Mr. Patrolia was Director of Information Technology and Senior Programmer for the Picker Institute, a Boston-based healthcare quality research organization. At the Institute he was responsible for the information technology strategy and implementation. He managed the successful design and development of high-volume, graphical report generators for patient satisfaction survey results. Previously, Mr. Patrolia was Senior Programmer at Harvard Pilgrim Health Care and was an independent consultant for clients such as the Institute for Healthcare Improvement and the Centers for Medicare and Medicaid Services. Mr. Patrolia holds a Bachelor's degree in Management Information Systems from the University of Massachusetts.
Janet Peluso joined MHQP in 2001. As the VP of Finance and Contracting, Ms. Peluso oversees all of MHQP's financial management functions and contracting activities, including financial reporting, budgeting, and business planning, as well as contract negotiations and management.
Ms. Peluso has over 20 years of experience in administration, strategic and business planning, and financial management in a variety of health care settings including, medical groups, managed care/insurance, hospitals and nursing homes. Before coming to MHQP in 2001, Ms. Peluso spent 5 years with Harvard Vanguard Medical Associates overseeing the implementation of new systems and processes to support their transition from staff model HMO to private medical practice. Prior to that, Ms. Peluso spent several years at Harvard Pilgrim Health Care managing a variety of strategic and business planning activities. Ms. Peluso also worked as a Senior Project Manager at Boston Medical Center developing and overseeing projects designed to improve hospital operations; and as a Public Accountant with Coopers & Lybrand specializing in health care clients. Ms. Peluso has a Master's in Business Administration from The Wharton School of Business and a Bachelor's in Accounting and Health Systems Management from the University of Connecticut.
Lauren Porter joined MHQP in 2009. Her responsibilities include working with MHQP’s Consumer Health Council to integrate the consumer and patient’s voice into MHQP’s work, managing the project teams for MHQP's clinical quality reporting projects, and managing MHQP’s Preventive and Perinatal Guidelines programs. She also initiated and manages MHQP’s multiple social media platforms, and contributes to the communications aspects of many of MHQP’s other projects.
Ms. Porter brings over 9 years of experience of working with government and non-profit organizations in policy analysis, stakeholder engagement, and program evaluation. Ms. Porter holds a Master's in Public Management from SDA Bocconi School of Management in Milan, Italy, and a Bachelor's of Policy Studies and Political Science from Syracuse University in Syracuse, New York.
Barbra Rabson has been the President and CEO of the Massachusetts Health Quality Partners (MHQP) since 1998. Under Ms. Rabson’s leadership, MHQP has become a trusted source of physician performance information in Massachusetts, and MHQP is nationally recognized for its collaborative approach to collecting and reporting performance information to improve care.
Ms. Rabson is the co-chair of the Greater Boston Aligning Forces for Quality Alliance. She is a founding member and past Board Chair of the Network for Regional Healthcare Improvement (NRHI), a national network of regional health improvement collaboratives. She also is a member of the advisory committee to review the impact of Chapter 224, Massachusetts’ recent health care cost containment legislation.
Ms. Rabson brings broad-based experience from the managed care, hospital, and health care arenas to her collaborative role at MHQP. She received her Master's in Public Health from Yale University and her undergraduate degree from Brandeis University.
Meredith Reynolds joined MHQP in 2014 as a Project Coordinator for the Massachusetts Child Health Quality Coalition and the MHQP Massachusetts Provider Database (MPD). Her responsibilities include researching and coordinating activities related to the Massachusetts Child Health Quality Coalition, and providing customer service support for the MPD.
Prior to joining MHQP, Ms. Reynolds worked as a Medical Physics Assistant at Massachusetts General Hospital in the Department of Radiation Oncology, where she performed Intensity-Modulated Radiation Therapy Quality Assurance. Before that she served as an intern at the Pediatric Physician’s Organization and worked as a Quality Control Coordinator at Wareham Pediatrics, where she collected patient data to analyze practice performance and identify patients who were in need of services. Ms. Reynolds holds a Bachelor’s degree in Physics from Colby College.
Gina Rogers is a consultant to the Massachusetts Child Health Quality Coalition (CHQC), guiding the work of the Care Coordination Task Force. The task force is promoting the implementation of high-performing care coordination elements by sharing tools and strategies for feasibility testing, strengthening family-provider partnerships, and linked measures. Previously, Ms. Rogers served as the founding director for Child Health Quality Coalition (CHQC), leading the coalition through its early development to become a diverse, active and committed group of stakeholders building a voice for child health quality in Massachusetts.
Ms. Rogers has a long history developing innovative quality improvement and patient safety initiatives. She was the founding Executive Director of Massachusetts Health Quality Partners in 1995, helping develop the mission, strategic plan, and funding streams for the organization. She has worked with organizations including the Massachusetts Coalition for the Prevention of Medical Errors and the National Initiative for Children’s Healthcare Quality, to strategically guide and develop seminal policy standards for these organizations. Ms. Rogers has a background as a research economist, working in economic forecasting and policy analysis. She received a Bachelor of Arts degree in Economics at Cornell University.
Linda Shaughnessy joined MHQP in 2010 and is responsible for managing business development initiatives and quality performance/measurement reporting projects. Ms. Shaughnessy brings to MHQP over 15 years of broad-based health care experience providing project and program management in the areas of strategic and business planning, market research and analysis, marketing communications, quality decision support and internal and external (state and federal) quality measurement reporting and payment programs.
Ms. Shaughnessy spent over 12 years at Partners HealthCare, most recently as a senior project manager for Partners Clinical Affairs focused on system-wide quality measurement programs, and previously as a senior manager for Partners Business Planning and Market Development. Prior to joining Partners HealthCare, Ms. Shaughnessy worked at Blue Cross Blue Shield of Massachusetts in strategic and business planning. Before joining health care, Ms. Shaughnessy spent over 6 years in consumer product marketing. Ms. Shaughnessy has a Master's in Business Administration from Northeastern University, and a Bachelor's degree from Babson College.
Janice Singer joined MHQP in 2003. As the Vice President of Programs and Operations for MHQP, Ms. Singer is responsible for directing the internal operations of the organization. In this role she oversees a variety of MHQP projects, each of which is directed by a seasoned MHQP professional. These project include MHQP’s two primary measurement programs, the on-going implementation of MHQP’s Statewide Commercial Patient Experience Surveys; statewide comparison of the clinical quality performance. Ms. Singer also oversees a CMS- and AHRQ- funded private-public partnership that has compared the performance for practices serving the MassHealth pediatric population; through this same grant, the establishment of a Massachusetts Child Health Quality Coalition that has focused attention on the development of new measures to improve the care delivered to children. Through a RWJF grant, Ms. Singer oversees the development of pilot projects to improve the measurement, reporting, and outcome of care provided to the Greater Boston Community. Additionally, Ms. Singer directs the development and implementation of MHQP’s Practice Pattern Variation Analysis program.
Ms. Singer has over 30 years of experience in health care program development, management and research. She has served as Director of Managed Care Programs for the Massachusetts Medicaid Program and as a Senior Project Director for the Health Policy Center of Brandeis University where she evaluated health care programs across the United States. Ms. Singer spent 11 years with Blue Cross and Blue Shield of Massachusetts, directing a variety of program development and strategic planning departments. Before joining MHQP, she was the Director of Market Research and Business Development at Fallon Community Health Plan in Worcester, Massachusetts. Ms. Singer received a Master's degree in Public Health from Harvard University and a Master's in Sociology from Boston College. Her undergraduate degree is from the University of Maryland.
Karen Smith joined MHQP in 2013 as the Executive Director of the Massachusetts Child Health Quality Coalition. As the Executive Director, she provides overall leadership to the coalition, a diverse group of stakeholders committed to improving the health of children in Massachusetts and the quality of care they receive. Ms. Smith has over 25 years of experience managing physician practices, developing quality improvement initiatives, and reporting ambulatory quality performance. Most recently she worked as the Senior Director for Quality and Operations at Steward Healthcare Network. She has also worked for other provider organizations including the Pediatric Physicians’ Organization at Children’s, Massachusetts Eye and Ear Infirmary, and Harvard Vanguard Medical Associates. Karen also served as Director of Health Care services for BCBSMA, as the Assistant Deputy Commissioner for Program Development within the Department of Health and Hospitals for the City of Boston and as Assistant Director, Office of Health Policy, for the MA Executive Office of Health and Human Services.
She received a Bachelor of Arts degree in Psychology from the College of the Holy Cross in Worcester, Massachusetts and a Masters of City and Regional Planning from the Kennedy School of Government, Harvard University.
Amy Stern, Ph.D. is Senior Project Manager, Patient Experience Surveys. Dr. Stern joined MHQP in November, 2014. Her role is to advance MHQP’s innovative and ambitious patient experience program agenda. This includes planning, coordinating, and overseeing the day to day activities of the MHQP annual statewide Patient Experience Survey program, as well as supporting efforts to expand in new areas and modes of survey research. She organizes and oversees production and dissemination of private and public survey results reporting and works with the data analytic team and project senior staff to analyze and score results and establish appropriate comparative benchmarks for performance comparisons. Dr. Stern also works with external stakeholders and survey administration vendor to design survey measurement and implement survey research projects.
Prior to joining MHQP, Dr. Stern served as Research Manager at the Center for the Evaluation of Value and Risk in Health (CEVR) at Tufts Medical Center where she played an integral role in its growth and development since its inception in 2006. She was responsible for managing and overseeing all aspects of the Center’s infrastructure, including both administrative operations and senior management components. Dr. Stern has over 20 years of experience in developing, implementing, directing and managing health service research projects related to access to health care; consumer perceptions of acute, ambulatory and long-term care settings; and consumer satisfaction and quality assessment of adult day care. Dr. Stern received a PhD in Gerontology at the University of Massachusetts Boston, a MA in Gerontology from the University of Pennsylvania and her BS in Human Development and Family Studies from Cornell University.