MHQP Releases Results of New “Together for Better Telehealth” Survey, Asks for Further Participation

(November 2020)

Several months ago, as the COVID pandemic began to take hold and most interactions between providers and patients moved to computer screens and telephones, MHQP launched an initiative we call “Together for Better Telehealth.” It’s an effort to help clinicians share what they are learning from their telehealth experiences to help the whole profession adapt to this new way of providing care.

In July, we sent a pilot survey to a small network of clinicians. The 130 responses we received from clinicians across a variety of specialties contained many interesting insights and revealed wide variations in the telehealth experiences of healthcare providers across the state.

We then built upon the results of the pilot survey with a “Wave 2” survey (fielded between August 27 and September 9, n = 194) and a “Wave 3” survey (fielded between September 21 and October 16, n = 210) through which we sought practical solutions, useful ideas, tips and tricks for how to make telehealth better in the following specific areas:

  • Choosing Visit Mode
  • Taking Patient History
  • Examining Patients Virtually
  • Health Equity
  • Clinician Fatigue
  • Technological Challenges
  • Involvement of the Team
  • Time Effectiveness
  • Privacy
  • Language Barriers

The feedback we received is extremely insightful in helping us understand clinicians’ experiences with telehealth. We’ve posted the results of these surveys in an easy-to-digest format HERE.

Now, we are continuing this important effort with a “Wave 4” survey focused on other critical topics, specifically:

  • Engaging Patients
  • No Shows
  • Documentation
  • Use of Monitoring Devices
  • Test Ordering

If you are a clinician, we welcome you to take this survey HERE.

As quickly as possible, we will share the insights and ideas from this new survey in the same accessible format, so that we can continue to build this evolving knowledge base of how to make telehealth better together.

If you are not a clinician, we invite you to please share this post with your clinical colleagues so they can participate.