Quality Insights:
2011 Patient Experiences in Primary Care

South Hadley Adult Medicine (Adult Survey),
Baystate Medical Practices

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Doctors' Office
Patients' Experience Measure Rating
Care from Personal Doctors
    How Well Doctors Communicate with Patients better than at least 85% of the doctors offices
    How Well Doctors Coordinate Care less well than at least 85% of the doctor's offices
    How Well Doctors Know Their Patients better than at least 50% of the doctors offices
    How Well Doctors Give Preventive Care and Advice better than at least 50% of the doctors offices
Care and Service from Others in the Doctors' Office
    Getting Timely Appointments, Care, and Information better than at least 85% of the doctors offices
    Getting Quality Care from Staff in the Doctors' Office better than at least 85% of the doctors offices
Willingness to Recommend
    Patients' Willingness to Recommend Their Doctor to Family and Friends click here
for details

Click on a measure to view detailed results for the doctors' office

Explanation of the Star ratings...

The star rating for each measure tells you how a doctor's office compares to all the other doctor's offices in the state that were part of the MHQP survey.

  • Doctor's offices with 4 stars () did better than at least 85% of the doctor's offices in this survey
  • Doctor's offices with 3 stars () did better than at least 50% of the doctor's offices in this survey
  • Doctor's offices with 2 stars () did better than at least 15% of the doctor's offices in this survey
  • Doctor's offices with 1 star () did less well than at least 85% of the doctor's offices in this survey
  • The symbol is displayed when MHQP does not have enough data to report this measure. This is usually because not enough patients answered the survey questions for this measure. Having too little data to report for a doctor's office does not mean that the quality of care delivered by that doctor's office is either good or bad.
    Note: Results are reported for pediatric practices only on the measure "Getting Quality Care from Other Doctors and Nurses in the Office".

 

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