MHQP’s Unique Data Sets Enable First-Time Look at Link Between Patient Engagement Activities and Patient Experience
“To our knowledge, this is the first study of its kind to examine the relationship between patient engagement activities and patients’ reported experience of care,” say the authors of Patient Engagement Activities and Patient Experience: Are Patients With a History of Depression the Canary in the Coal Mine?, an article
Earlier this year, MHQP introduced the “MHQP Patient Experience Awards,” which recognized the 33 primary care practices throughout Massachusetts that performed highest on our annual statewide Patient Experience Survey. The winning practices are extremely diverse in size, structure and location, proving that patients can have great experiences in many different
By Barbra Rabson, MHQP President and CEO
I’ve spent the last two decades of my career dedicated to measuring and improving patient experience and patient engagement and have always believed that listening to patients about their experiences can be our best path to improving our healthcare system. Recently, I’ve had the
MHQP’s Courtemanche Co-Authors Study on Feasibility of Quality and Cost Comparisons Across States Using Local Claims Data
Jim Courtemanche, MHQP’s Vice President of Programs and Analytics, has co-authored an important article featured in The American Journal of Managed Care in May 2019. The manuscript, Producing Comparable Cost and Quality Results from All-Payers Claims Databases, was developed in collaboration with the Network for Regional Healthcare Improvement (NRHI), the Center
MHQP is pleased to welcome representatives from four extraordinary organizations as new members of its Physician Council: Cambridge Health Alliance (CHA), Community Care Cooperative (C3), Boston Medical Center (BMC) and Acton Medical Associates (AMA). Each of these organizations adds an important and unique perspective to MHQP:
- Cambridge Health Alliance is an academic community health system with three hospitals and an extensive primary care network
For the 14th year, MHQP has released the results of its annual survey assessing patient experiences in primary care. This is the only publicly-reported statewide survey of patient experiences in Massachusetts.
The results of the survey are posted on www.HealthcareCompassMA.org, MHQP’s consumer-facing website. One of the “best-kept secrets” in Massachusetts healthcare, this site provides detailed patient experience results
Is there a “secret sauce” behind exceptional patient experiences in primary care?
We spoke with the leaders of some of the 33 adult and pediatric practices that were recognized in 2018 as winners of the first annual MHQP Patient Experience Awards to understand what they do to deserve such high praise from their patients.
Newton Wellesley Primary Care
MHQP is pleased to share an article by Liz Kowalczyk from the front page of the Boston Globe on January 15, 2019.
“We have created barriers that routinely prevent patients from engaging with our healthcare system in a way that enables them to obtain high value, affordable care.”
This is how MHQP President and CEO characterized the nature of the problem at the start of MHQP’s Patient Engagement Roundtable Discussion on Affordability in December 2018.
MHQP has announced the winners of its first annual “MHQP Patient Experience Awards.” MHQP introduced this award program this year as a way to recognize the primary care practices that perform highest on its annual Patient Experience Survey, the only statewide survey of patient experience in primary care in Massachusetts.